We are seeking an experienced Operations Manager to oversee day to day operations, drive revenue growth and profit, and enhance efficiency through effective leadership and refinement of systems. As the Operations Manager you will have the opportunity to grow with a forward moving organization whose focus is delivering high-quality ABA Therapy services with a focus on Caregiver Coaching, through a compassionate care approach.

As the Operations Manager you are expected to be a self-starter with a growth mindset who possesses the ability to effectively grow the company, while inspiring team members, and maintaining adaptability and efficiency.

The core areas of focus for the Operations Manager include:

• Operations
• Finance and Accounting
• Billing & Credentialing

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Work alongside company leadership to develop, grow, and scale the company from an operational and financial perspective
• Collaborate with the Finance Manager to execute high financial outcomes in revenue, profits, cash flow, and systems
• Manage and lead all staff in alignment with the company's mission, values, and growth plan
• Set realistic quarterly and annual goals, and stretch goals, for growth and profitability
• Create effective measurement tools to determine the efficiency and effectiveness of internal and external processes and identify inefficiencies as they arise
• Lead the development and implementation of effective growth strategies and processes
• Collaborate with the CEO to create and implement streamlined and automated operational processes and company policy
• Foster a positive and supportive growth oriented culture while maintaining company policy, procedure, and guidelines with employees
• Other responsibilities include but are not limited to
• Coordination of Scheduling & Utilization of treatment hours
• Tracking & submitting therapist certifications, credentials, and compliance trainings
• Recruiting, hiring, onboarding, and retention of additional therapists and management team members as the company grows
• Work with internal departments to implement in-house billing protocols and procedures including submission of claims, follow-up, patient invoicing, and reporting

Metrics (KPIs) / Success Measure By:

• Utilization of client hours
• Completed client hours/week (attendance vs. cancellation utilization)
• Prescribed hours/client
• Company census
• AR paid per month
• Paid claims within 30 days (insurance)

Requirements (Expected Proficiencies)

• Management: 2 years experience
• Finance & Accounting: 2 years experience
• Must live in the North East FL region
• Ability to track and analyze data (KPIs) and recommend improvements/modifications
• Detail and goal oriented (quality and efficiency)
• Strong communication, both written and oral
• Effective leader with the ability to guide, support, and grow high-performing teams
• Excellent time management and organizational skills
• Innovative and the ability to execute with precision
• Timely data based decision maker
• Proactive task initiation with effective self-management skills
• Demonstrates resilience and flexibility in responding to challenges and shifting priorities
• Engagement with families and team members in a compassionate and professional manner
• Collaborative spirit and willingness to work as a team
• Committed to continuous learning
• Proficiency in Gmail, GoogleDocs, etc.
• Exposure and/or prior knowledge of ABA Therapy (Preferred)

Pay & Benefits

• $55,000 - $65,000, annually
• Opportunity for sign on bonus
• Opportunity for quarterly bonus
• Health Insurance
• Paid Time Off
• Paid Holidays
• Professional development/conference opportunities
• Direct career growth opportunities

Pre-Screener:

Follow the provided link to complete our pre-screener questionnaire https://forms.gle/XL4EaQxeK4xomF436