Job description

World renowned, Kitchen + Kocktails by Kevin Kelley is seeking a seasoned fine-dining/upscale Hospitality Operations Manager with proven experience in elevating the guest experience and increasing revenue.

Responsibilities:

• Control operations by developing effective policies, creating high standards and working to make adjustments when appropriate.
• Ensure an outstanding dining experience by regulating presentation, taste, service and atmosphere for all guests; develop ways to cultivate a regular customer pool.
• Supervise a team of employees; work to create a cohesive unit of people who effectively communicate; create a hiring process for key staff that ensures qualified people are selected, trained and retained through top recruiting practices; consider actions of employees in various situations that deem rewarding or disciplinary action.
• Follow all appropriate health code and local jurisdiction food handling requirements, maintain food safety certifications, and model exemplary food health safety practices to employees.
• Create a professional atmosphere that sustains top employee safety standards and provides guidelines to personnel to eliminate hazards and dangers in the workplace.
• Lead the restaurant to achieve new and greater goals in order to stand above the competition within the industry.
• Complete detailed P&L review
• Responsible for Supervision/Execution of all FOH Management Job Duties
• Conducts thorough investigation of guest complaint and finds resolution
• Work with Marketing team to generate new ideas
• Establish and maintain Community outreach

Requirements:

• A minimum of 5-10 year’s experience in a restaurant management position
• Experience in resolving customer issues/complaints as well as overall excellent customer service required
• Solid time management, organization and prioritization skills
• Proven ability to effectively build and foster a team environment
• Ability to make decisions in a fast-paced environment
• Ability to effectively communicate verbally and non-verbally with others
• Ability to work with all personality types even in adverse situations
• Ability to prioritize, anticipate situations, and take quick action
• Ability to manage multiple projects and recommend/implement effective solutions
• Demonstrated commitment to customer service
• Excellent problem solving/decision making skills
• Ability to work independently and proactively in a fast-paced environment.
• Able to communicate in a friendly and professional manner with all customers, team members and management
• Detailed knowledge of products, services and hours of operation

Ready to put your expertise in motion? First, learn more about us on IG and Facebook and online @ kitchenkocktailsusa.com.

We encourage diversity and inclusion. You're welcome here!

EOE

Job Type: Full-time

Pay: $90,000.00 - $120,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift