Job Description

We are seeking a highly motivated manager to lead and optimize our talent acquisition efforts. The ideal candidate will be responsible for developing hiring strategies, managing the recruitment team, overseeing the end-to-end hiring process, and ensuring the acquisition of top talent. This role requires strong leadership, stakeholder management, and data-driven decision-making to support business growth

Recruitment Strategy & Execution

• Develop and implement effective talent acquisition strategies to meet business needs.
• Oversee the full-cycle recruitment process, from sourcing to onboarding.
• Drive innovative sourcing techniques to attract top-tier candidates.
• Ensure alignment of hiring processes with organizational goals and employer branding.
  
  

Operations Management

• Manage Day-to-Day Operations: Oversee and manage all aspects of the voice process, ensuring smooth operations and that the team meets all KPIs and SLAs.
• Manage, mentor, and develop a team of recruiters and talent sourcers.
• Set performance targets and ensure achievement of hiring KPIs.
• Provide training and guidance on best recruitment practices.
• Collaborate with the account management team to forecast open requisition volumes and adjust staffing levels accordingly. Maintain sourcers schedules to optimize resource allocation.
  
  

Strategic Process Improvement

• Optimize Processes: Continuously review and refine existing workflows to improve operational efficiency and reduce costs while maintaining service quality.
• Use performance data to identify trends and areas for improvement. Propose solutions to enhance productivity, improving starts and improve overall offers
  
  

Quality Assurance & Compliance

• Ensure Compliance: Make sure all operations comply with regulatory requirements, client guidelines, and internal quality standards.
• Manage Quality Assurance Programs: Lead regular quality audits and calibrations to ensure consistent call handling and adherence to scripts.
• Provide Coaching: Based on quality reviews, provide actionable feedback to agents, supporting their growth and improving performance.
  
  

Requirements

• Minimum 7 to 9 years of experience with 2 years management experience
• Bachelor’s/master’s degree in human resources, Business Administration, or related field.
• Strong knowledge of recruitment best practices, sourcing strategies, and employment laws.
• Excellent leadership, communication, and stakeholder management skills.
• Proficiency in ATS, recruitment automation tools, and LinkedIn Talent Solutions.
• Data-driven mindset with the ability to analyze and improve hiring processes.
  
  

Ability to work in a fast-paced, high-growth environment.

Benefits

Transport facility provided during night shifts only

Night shift allowance

Health insurance for 5 immediate family members

incentives available for every hiring