Job Description

Operations Manager

Position Summary

The Operations Manager will establish, and improve upon strategic planning, inventory management, production metric/time studies, workforce planning and management. Customer interaction, management reporting and maintaining customer commitments.

Responsibilities/Duties

• Create and foster a team environment built upon trust and collaboration.
• Mentor/coach Production and Operation teams within a customer Program.
• Act as a key intersection between Program Management, IT and Engineering in the development and change process for business unit.
• Focus on projects to enhance cost reduction and expense control, without loss of efficiencies within a specific customer Program.
• Develop, implement and maintain new process improvement and enhancement through systems automation and the integration, with the goal of driving a stronger culture of executional excellence and consistency within a customer Program.
• Compile and generate time standards data and time file tools for cost, capacity planning and process analysis by Management.
• Oversee the planning, organizing, directing and tracking of projects across complex cross-functional, multi-year strategic initiatives.
• Work closely and collaborate with vendors to ensure projects meet their success criteria.
• Oversee the success criteria including tracking both quantitative and qualitative results.
• Ensure program scope, schedule, cost, quality and associated metrics are adequately defined and delivered.
• Provide technical support to Operations and Production processes related to Repair Center/IFS issues, process changes/improvement, and create requirements documentation to ensure program progression runs smoothly.
• Identify and resolve issues/conflicts within and between various teams and projects.
• Facilitate resolution of significant issues that impact the delivery of project deliverables.
• Technical interface between Finance, IT and Business Analyst teams.
• Interface between Operations and Facilities to define and document building layout changes for existing and implementation of new Operations programs.
• Communicate deliverables and timelines with staff as needed.
• Other duties as assigned.
  
  

Job requirements

Education/ Work Experience

• A Bachelor’s Degree in Business Administration or relevant disciplines from an accredited university.
• 5+ years account or program management experience in successfully delivering solutions, preferably in an Electronic service oriented organization.
• Experience in ICT related industry, either at an OEM or ODM level, would be beneficial
  
  

understanding of ISO9001 and/or TL9000, Six Sigma and Lean Manufacturing a plus.

• Excellent people relationship skills – listening, questioning, negotiating, motivating, conflict & problem resolution
• Work in a multi-cultural, dynamic and fast paced environment with diverse teams.
• A Combination of education and Experience.
  
  

Personal

• Self Starter
• Results driven
• Superior planning and thinking capabilities
• Strong consulting & coaching skills; effective advisor to peers and site staff
• Multi cultural
• Conceptual, strategic thinker
• Strong Analytical and Modeling Skills
• Energy, ambition and drive to succeed - “Makes things happen”
• Hands on
• Accustomed to working through people
• True Business Partner
• Advanced negotiation acumen
• Ability to easily win credibility and influence.
• Demonstrated leadership and motivational skills
• Ability to evaluate risk and make timely decisions
• Excellent interpersonal and communication skills
  
  

Leaderships Competencies

• Shows determination to achieve excellent results
• Focuses on the market
• Finds better ways
• Demands top performance
• Inspires commitment
• Develops self and others