The Operations Manager is a member of the Store Management team, fulfilling the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through excellent customer service. Under the supervision of the Store Manager, the Operations Manager maintains an engaged, productive store team through strong leadership, demonstrating initiative and leading by example. Responsibilities include overall store management, supervision, policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. The role supports the Store Manager in total leadership and strategic operation of a CVS/pharmacy store. Essential functions include leading and working effectively with store crews, supervising and directing store activities, communicating effectively with crew and supervisors, supporting operational and service improvement plans, assisting customers with questions and complaints, and promoting CVS customer service culture. Required qualifications include deductive reasoning, advanced analytical and computer skills, advanced communication, leadership, supervision, and influencing skills, and the ability to work a full-time flexible schedule including early mornings, overnight, weekends, and overtime as needed. Preferred qualifications include experience as a retail manager or supervisor. A high school diploma or equivalent is preferred but not required.