Job Title: Operations Manager

Location: Cerritos, California, USA

Salary Range: $140,000

Job Type: Full-Time

Position Summary

The Operations Manager will oversee and coordinate multiple departments to ensure operational efficiency, cost-effectiveness, and alignment with strategic goals. This individual is responsible for driving productivity improvements, managing departmental budgets, ensuring quality control, and fostering a collaborative environment across production, R&D, customer service, and logistics.

Reporting Structure

• Reports To: President/CEO
• Direct Reports: Transfer Supervisor, Shipping Supervisor, QC Lead, Art Department Supervisor, Customer Service Representatives, Sales Support & Logistics Coordinator, R&D Technician, R&D Printer Technician, Maintenance Supervisor
• Key Internal Partners: Engineering, Sales & Marketing, Finance, Human Resources
• External Stakeholders: Customers, vendors, OEMs, distributors, and retailers

Key Responsibilities

• Assist executive leadership with long- and short-range planning, policy development, and implementation
• Develop manufacturing plans and procedures to meet quality and efficiency standards
• Achieve budget targets through effective workforce and raw material cost management
• Recommend policies to improve competitive positioning and operational profitability
• Supervise and guide departmental supervisors to execute manufacturing and safety procedures
• Ensure positive customer experiences through oversight of customer service, sales support, and logistics
• Guide R&D efforts and ensure quality compliance
• Hire, train, develop, and evaluate staff; ensure timely corrective actions and HR compliance
• Conduct performance reviews and offer skill development coaching
• Proactively resolve quality, personnel, or workflow concerns
• Recommend and implement productivity improvements and cost-reduction initiatives
• Oversee production standards and key manufacturing programs (safety, training, housekeeping, etc.)
• Lead facility layout changes, capital projects, and major repairs
• Plan and adjust workload schedules and inventory management activities
• Ensure production and working environments support high-quality output
• Implement process improvements to reduce inventory and enhance throughput

Key Accountabilities

• Manufacturing process efficiency and product quality
• Accurate and flexible production planning and execution
• Strong and cost-competitive supplier relationships
• Effective resource utilization for cost, delivery, and quality targets
• Efficient service operations that maximize profitability and customer satisfaction

Required Qualifications

• Education: Bachelor’s degree in Industrial Engineering or related field; MBA preferred
• Experience: Minimum of 5 years in manufacturing operations and material management in a competitive environment

Core Competencies

• Supply chain, production planning, and inventory management expertise
• Lean manufacturing experience and implementation leadership
• Strong analytical, problem-solving, and decision-making skills
• Ability to lead cross-functional teams and manage complex projects
• Excellent interpersonal and communication skills
• Customer-centric mindset and collaborative leadership approach

Other Requirements

• Willingness to travel up to 10% domestically and internationally
• Ability to lift up to 50 lbs occasionally
• Comfortable working in both office and manufacturing environments

Benefits:

A comprehensive benefits package is offered, including medical, dental, vision, and 401(k) retirement plan.