Join us as the Operations Manager at our newest location in Westlake, Ohio as we expand mental health services for adolescents and their families in this new location.

Create a supportive and nurturing environment for staff and client well-being and resilience.

A Solid Culture Where You BELONG and GROW! We have a structured culture plan with a significant investment in the people of our organization. We want to take good care of our employees, create a place where they belong, and help them to grow as a person and a professional. We firmly believe that if we encourage your wellness, and create an environment where you thrive, that everyone benefits.

You'll love working here! We really care about our employees and invite you to come to work exactly as you are! Work shouldn't be a source of stress, but a source of encouragement and belonging where you live out your life's passion or purpose.

Location: On-site at our Westlake location.

Schedule: Full-Time, Monday-Friday 8:30am-5:00pm. NO WEEKENDS, NO EVENINGS

POSITION PURPOSE: The Operations Manager ensures the safe, efficient, and professional operation of their assigned facility by overseeing non-clinical functions such as facility management, administrative support, regulatory compliance, and client-facing coordination. This role serves as a central liaison among families, staff, vendors, and leadership-promoting a respectful, solution-oriented environment grounded in exceptional customer service and team collaboration. The Operations Manager upholds high standards of operational excellence, protects client privacy, and models professionalism in all interactions to support the mission and values of the organization.

Position Requirements/Qualifications

• EDUCATION: Bachelor's Degree preferred, minimum high school or equivalent with 2+ years of social service experience.
• EXPERIENCE: 2 years' experience in behavioral healthcare completing crisis intervention or managing a therapeutic milieu
• LICENSURE/CERTIFICATION: QMHS +3 Preferred, or QMHS+3 Eligible
• KNOWLEDGE AND TRAINING REQUIRED AT TIME OF HIRE: Excellent verbal de-escalating skills and excellent organizational skills
  
  

Specific Areas Of Responsibility To Position

Manage the Milieu

• Act as crisis intervention specialist for the site, responding to all situations related to patient care needs. Triage problems, assign available nursing or clinical staff to assist, or personally de-escalate the situation.
• Document all crisis work within the CareLogic EHR system.
• Respond to all immediate facility needs related to upkeep and safety at the facility (water leak, lights out, IT issues, etc).
  
  

Parent/Referral Source Coordination/Communication

• Assist with backup to "call center" during lunch or high call volume times
• Communicate with parents related to patient financial responsibility when conflicts occur, call Billing Manager when appropriate with family
• Coordinate all ROI requests and complete documentation tied to patient chart
• Coordinate all components of Leading Reach for the site
  
  

Office Coordination

• Implementing systems to ensure facility is organized, clean and tidy
• Communicate basic needs with vendors, cleaning company, etc. (All landlord communication, large projects, or vendor problems should go through the Administrative Director)
• Assist with tracking facility inspections
  
  

Benefits

• Become part of a vibrant community where you will grow and belong!
• Low-cost health, dental and vision insurance
• 401K Matching
• Generous Paid time-off (3 weeks) + 10 Paid Holidays
• On-site gym access
• Membership to Forte (virtual mental health resources for employees)
• Employee Assistance Program
  
  

Equal Opportunity Employer/Drug-Free Workplace