Position Summary: This position is responsible for ensuring that our Operations teams have the resources and leadership they need to succeed. This position will lead and manage Operations teams, ensuring our services are delivered consistently and according to our established processes. This role is also responsible for managing the workload and capacity of team members, ensuring we maintain a scalable, engaged, and efficient workforce.

Essential Duties & Responsibilities:

For the assigned area of responsibility (e.g., team, region, industry, OEM, or other area of focus):

•  Responsible for the leadership, management, and supervision of all assigned team members, including direct reports, indirect reports, and independent contractors.
•  Interview, onboard, discipline, mentor, train, and manage workload for assigned team members, including direct reports, indirect reports, and independent contractors.
•  Monitor performance and metrics of assigned team members and develop and implement improvement plans for underperforming teams or team members.
•  Develop growth strategies and plans to increase the Company’s presence and business portfolio.
•  Execute the Company’s operating system, rhythm, and cadences (e.g., weekly Level 10 meetings).
•  Enforce all Company policies, procedures, and expectations.
•  Operate independently and autonomously, requiring minimal supervision.
•  Responsible for ensuring the assigned area of responsibility meets budgeted targets and goals.
•  Develop and maintain strong relationships with Company, customer, and service location personnel.
•  Assist with the resolution of customer, service location, or employee concerns; mediate employee concerns as needed.
•  Collaborate with cross-functional teams to establish and improve team performance.
•  Provide temporary or backfill coverage for team members as needed. 
•  Recommend initiatives, including process improvements and corrective action plans, to drive growth, customer satisfaction, financial performance, and operational excellence.
•  Stay abreast of industry trends, regulatory requirements, and technological advancements in manufacturing and quality assurance.
•  Communicate effectively with customer and service location team members, including engineering, quality, logistics, procurement, and production teams, to ensure effectiveness of the Company’s services.
•  Promote proper work ethic and demonstrate the Company’s Core Values, policies, procedures and best practices.
•  Comply with all customer and service location requirements, including, but not limited to, health/safety training and vaccination status.
•  Demonstrate proficiency using technology, including, but not limited to, smart phones, tablets, computers, mobile applications, web-based software, typing, data entry, spreadsheets, and the use of video conferencing systems.
•  Demonstrate the ability to use written and verbal communication skills to deal effectively with diverse groups of people, including proficiency in using a telephone/cellphone.
•  Demonstrate the ability to maintain a close working relationship with Company team members, customers, service locations, and the general public for the purpose of explanation, interpretation, technical assistance, and non-routine problem-solving.
•  Demonstrate excellent problem-solving skills, with the ability to analyze complex issues and implement effective solutions.
•  Demonstrate outstanding communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels, inside and outside the Company.
•  Demonstrate solid project and time management capabilities, including the ability to organize, prioritize, and manage multiple projects and tasks simultaneously.
•  Demonstrate proficiency in quality analysis tools and methodologies, such as Six Sigma and Lean Manufacturing.
•  Demonstrate proficiency in using measurement gauges (calipers, micrometers, feeler gauges, etc.).
•  Travel to Company facilities, customer locations, or other locations as assigned. Must be able to drive on behalf of the Company.
•  Occasional participation in events outside of regular hours may be necessary, which may include meetings, training sessions, and team building events.
•  Maintains flexibility to work additional hours as needed during busy periods or to meet deadlines.
•  Ability to adapt to changing work demands and schedules, including occasional mandatory overtime. Mandatory overtime may be required, with compensation provided in accordance with Company policies and local labor laws.
•  Other duties as assigned.

Compensation details: 65000-75000 Yearly Salary