PURPOSE OF THE ROLE

The Operations General Manager (Ops GM) is a strategic leadership role responsible for spearheading the general management and commercial activities in the airport. The GM is also accountable for the standards within Operation to maximize profitable sales and manage local relationships.

RESPONSIBILITIES

• Promote Avolta as a brand inside retail shops and F&B operations and ensure that a high standard of customer service is implemented.

Operations:

• Ensures correct and complete implementation of the commercial plan for the companies under his/her scope.
• Adding value and know-how to the execution of the operating model and adapting the organization to local needs.
• Participate in determining the correct sales strategy for the Retail & F&B business in China.
• Ensure that decisions and recommendations from the leading country are applied in shops and F&B operations.
• Ensure that shops and F&B operations are run in accordance with legal rules and technical specifications as safety regulations.
• Ensure that all staff and material are present in accordance with the activities requirements.
• Follow sales evolutions and analyze figures to prepare weekly and monthly activity reports.
• Conduct and direct market research, assess findings and extract pertinent information necessary to improve service, adjust concepts and menus to reflect target market preferences and provide design direction based on current trends.
• Ensure a correct level of reporting from shops and F&B operations.
• Guarantee the correct implementation of processes in general and especially of promotions.
• Regularly control stocks situation and issue monthly shop count and F&B inventories.
• Guarantee a fluid logistics organization and delivery of shops.
• Implement all necessary actions to ensure that business objectives are met within budget.
• Ensure coordination with the airport authorities and other authorities in the countries.

People:

• Ensure that there is a positive and good work ethos in all shops. Identify and implement necessary trainings within the operations.
• Review staff performance and track FTE by department.

Finance:

• Analyze monthly KPI’s, income statement and balance sheet, and control exchange rates.
• Participate in the determination of investment and development plans.
• Manage costs and overhead and all factors affecting the profitable performance of operations.
• Actively manage all the financial targets, putting actions plans into place for underperforming areas of the business.

WHAT WE ARE LOOKING FOR

• Retail, F&B and/or customer service experience with at least 6 years at management level
• Proven track record in successfully maintaining excellent landlord relationships, achieving targeted financial results and overseeing of an operation that prides itself on satisfaction both from a customers' and employees' perspective.
• Experienced in setting up an operational Retail and/or F&B business in an international environment.
• Professional, reliable and results driven
• High degree of honesty and integrity, and strong work ethics
• Possess great analytical and critical thinking
• Proactive problem solver with learning agility
• A leader that knows how to delegate and motivate others
• Highly experienced in cost and quality controls
• Experienced in public relations and the development and execution of marketing programs and product promotions