Operations Director

Lead with purpose. Empower progress. Transform communities.

Volunteers of America Delaware Valley is seeking a visionary and results-driven Operations Director to oversee programming at Hope Hall, part of our Behavioral Health & Reentry Services division. This is a senior leadership role focused on long-range planning, operational excellence, program development, and strategic innovation that directly impacts lives and restores communities.

We are looking for a mission-aligned leader who can manage complex systems, strengthen community partnerships, and elevate service delivery in a dynamic and evolving environment.

What You’ll Do

• Provide leadership and direction across all operational aspects of Behavioral Health & Reentry programs
• Drive strategic planning, program development, and long-term goals
• Oversee contract compliance, fiscal management, and policy implementation
• Evaluate programs and client services to ensure effectiveness and innovation
• Supervise and support staff, including hiring, training, performance reviews, and team development
• Build and maintain strong relationships with funders, service providers, regulatory agencies, and community stakeholders
• Support legislative awareness and advocacy efforts in collaboration with leadership
• Conduct off-hour site visits, maintain compliance standards, and improve operational performance
• Collaborate with the Program Director on budgeting, planning, and organizational alignment
  
  

What You Need

• Bachelor’s degree in a human service field (Master’s preferred)
• Minimum 5 years senior-level supervisory/administrative experience
• Proven expertise in budget management, community relations, and staff leadership
• Strategic thinking with the ability to assess and improve systems and services
• Excellent communication, problem-solving, and organizational skills
• Proficiency with Microsoft Office and standard data/reporting tools
• Valid driver’s license and ability to meet VOA driving standards
  
  

Why Join Us?

• At VOA Delaware Valley, your leadership directly supports individuals navigating recovery, reentry, and stability. This role offers the chance to lead with vision and compassion while driving measurable impact at the organizational level.
• This is leadership with heart and purpose.
• Join us and help shape the future of community recovery.
  
  

EEO of "Individuals with Disabilities" and "Veteran Status"/AA

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