Salary: $23.50 to $28.00 hourly

Description

We’re seeking an experienced, highly self-sufficient Customer Support Specialist take full ownership of our high-volume install pipeline operations. This individual will be the go-to point person for customer inquiries, job scheduling, CRM management, and ensuring timely installations. With a growing backlog and a need for operational cleanup, this is an opportunity for someone who thrives in fast-paced, red-light situations and enjoys being fully in control of a process from start to finish.

Key Responsibilities

• Manage a very high volume of incoming customer calls and inquiries related to installations.
• Independently handle the install pipeline—from scheduling and CRM updates to closing and payment collection.
• Organize and coordinate installation schedules to ensure projects are completed efficiently and on time.
• Review pending installations to confirm product availability and readiness of labor workbooks.
• Assign crews based on skillsets and project requirements, maintaining clear communication.
• Maintain and update CRM (Microsoft Dynamics) to track customer data, job progress, and documentation.
• Communicate ETAs and order statuses to internal and external stakeholders.
• Troubleshoot and resolve customer concerns with professionalism and urgency.
• Manage and submit completed job paperwork and payments to ensure accurate and timely billing.
• Proactively address and resolve backlog issues, bringing organization and clarity to the install process.
  
  
  

Requirements

Preferred Qualifications & Skills:

• Proficient in Microsoft Dynamics and other CRM platforms.
• Excellent time management and organizational skills.
• Strong customer service and problem-solving abilities.
• Ability to operate independently and make decisions confidently.
• Detail-oriented with a focus on accuracy and follow-through.
• Comfortable in a fast-paced, high-pressure environment.
  
  
  

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit

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