Role Summary: 

We’re looking for a sharp, proactive, and detail-oriented Operations Assistant to serve as the central communication hub between our warehouses, 3PL partners, and internal teams. This is an on-site position that plays a critical role in keeping day-to-day fulfillment running smoothly.

You’ll handle label generation, issue resolution, communication triage, and 3PL support. You should be highly organized, solutions-focused, and comfortable working in a fast-paced, operationally intense environment.

Responsibilities: 

Daily Ops Coordination: 

• Serve as the central link between warehouse teams, 3PLs, and internal departments
• Monitor pending orders, push orders to warehouse teams, and add special notes
• Manage Slack channels for operational issue triage and escalation
• Generate and distribute shipping labels on time and accurately
• Book FedEx pickups and manage time-sensitive shipments

Problem Solving & Issue Management: 

• Solve fulfillment issues in real time (e.g., wrong SKU sent, duplicate labels, missing scans)
• Investigate and resolve missing packages, mislabeled items, or delayed shipments
• Proactively flag and escalate bottlenecks or system breakdowns

3PL Communication (Initial Phase)

• Communicate directly with 3PL partners to resolve operational problems
• Follow up on daily processing, performance issues, or order-level problems
• Help onboard and train 3PLs on SOPs and system tools (with support from Head of Ops)

Ideal Candidate: 

• Fluent in Mandarin and English (verbal + written)
• Strong communicator who can stay calm under pressure
• Quick thinker and natural problem solver- doesn’t just report issues, solves them
• Organized and systems-minded- able to manage workflows, not just tasks
• Comfortable with Slack, Google Sheets, shipping platforms, and fulfillment tools
• Has experience working in or around warehouse/logistics operations (preferred, not required)