Job Description

Operations Assistant (Entry Level) – Elgin, IL

$42,000 - $52,000/Annually ***Salary range is dependent on experience***

Full benefits include health, vision, dental, 401k match, PTO, and more.

About Us:

We are one of the largest audio technology manufacturers within the Midwest and operate out of Elgin, IL. We have been in business for over 50 years and have established a solid foundation built on our quality employee support and dedication to excellence.

We are looking for a proactive, motivated, and highly organized professional to function as our Operations Assistant (Entry Level). These positions require critical thinking, an eye for detail, and the ability to work in a dynamic, fast-paced environment.

The ideal candidates will be ready to provide service at a moment’s notice, stay calm under pressure, and manage multiple projects fluidly. Relationship building and schedule management will be a priority and excellent communication skills are a must.

Responsibilities:

• Maintain product orders in the ERP system and track order deliveries
• Accommodate any order changes or cancellations
• Coordinate with customers and communicate with internal departments to ensure client satisfaction
• Provide proactive status updates to customers, accommodate requests, and follow up on inquiries
• Coordinate with freight forwarding agencies and vendors to ensure accuracy and timely deliveries
• Monitor inventory volume as well as timeframes for reordering products
• Submit allocations to the appropriate departments
• Responsible for timely billing, processing /tracking purchase orders, and maintaining inventory reports
• Work closely with departments such as credit, operations, and logistics to coordinate customer needs
• Other miscellaneous duties as assigned
  
  

Requirements:

• 1+ years' experience in customer service; internship experience or retail/service industry experience will be considered
• Knowledge of Microsoft Suite
• Comfortable with basic math skills.
• Excellent verbal and written communication skills
• Superb organizational skills and strong attention to detail
• Team player, passionate in providing exceptional customer support, and maintaining strong customer relationships
• Ability to maintain composure under pressure and effectively deal with a wide array of people