📌 Position: Operations Assistant

📍 Location: Ox BioMed – Reno, NV (On-site, Monday–Friday)

🕒 Job Type: Full-Time

🔬 About Us

Ox BioMed is a fast-growing leader in the biomedical industry, delivering innovative products and services that improve patient outcomes and elevate healthcare experiences. As a privately owned company, we foster a collaborative culture, prioritize professional growth, and support employee development every step of the way.

📝 Position Summary

We’re looking for a detail-oriented and customer-focused Operations Assistant to join our team in Reno, NV. In this role, you’ll ensure smooth daily operations through accurate order processing and exceptional customer service.

📍 This is an in-person role based at our Reno headquarters. Candidates must be located in Reno and available to work on-site, Monday through Friday.

📈 This position reports directly to the VP of Operations.

💼 Key Responsibilities

🙋 Customer Service

• Respond to customer inquiries via phone and email professionally and promptly
• Assist with product selection, returns, and exchanges
• Provide updates on orders, shipping, and product details
• Collaborate with the customer service team to ensure high satisfaction

📦 Order Processing & Shipping

• Accurately process and verify orders, product details, and customer info
• Coordinate with carriers to ensure timely deliveries
• Monitor inventory levels and maintain stock accuracy
• Keep organized records of orders, shipments, and communications

🔍 Attention to Detail

• Double-check orders before shipping to avoid errors
• Verify billing and shipping details for accuracy
• Support quality control efforts by flagging issues promptly

🗂 Administrative & Team Support

• Maintain an organized workspace for efficient order fulfillment
• Support logistics and inside sales with daily tasks
• Suggest process improvements to enhance operations

✅ Qualifications

• 🎓 High school diploma required (additional education/certifications a plus)
• 📦 Experience in shipping, logistics, or customer service preferred
• 🧠 Excellent attention to detail and organizational skills
• 💬 Strong communication and customer service mindset
• 🖥️ Proficiency in MS Office; experience with CRM/inventory systems a plus
• 🤝 Able to work both independently and collaboratively
• 📍 Must be located in Reno, NV and available to work on-site Monday–Friday



🌟 Why Join Ox BioMed?

• 🚀 Rapid internal growth and promotion opportunities
• 👥 Supportive, inclusive team culture
• 🏥 Hands-on experience in a fast-growing medical device company
• 🎯 Great entry-level opportunity for recent grads