Synopsis

• Fixed term contract to 30 June 2026
• Commence your professional administration journey with us!
• Class 2 - $61,711 to $69,450 (Dependant on skills and experience) + plus 11.5% Super
  
  

We are the City of Melbourne, a City of possibility and place to be bold and inspirational. We are rapidly transforming to meet the evolving challenges faced by a global city.

With a vision of being a leading organisation for a leading capital city, our mission is to create positive impact for our community. Each day, we work with passion and purpose so that together we achieve incredible things.

Together we Make the Difference #teammelbourne

How this position will Make the Difference to City of Melbourne

The Community and City Services Division supports a vibrant, liveable Melbourne by managing key community spaces. The Libraries, Recreation and Waterways branch oversees Docklands waterways, Melbourne City Baths and aquatic facilities, while the Waterways team partners with government to deliver accessible, active waterfront spaces for all.

The Operations & Administration Officer will provide vital support to the Waterways team by assisting with daily operational tasks and administrative duties, ensuring the efficient and effective operation of the Waterways Office. Acting as the first point of contact for marina guests, the role includes providing a meet-and-greet service for arriving vessels, introducing visitors to marina facilities and precinct amenities, and responding to enquiries from boat owners.

The position is responsible for maintaining the Waterways Office, marina lounge and associated facilities, offering docking assistance when required, and undertaking regular dock-walks to identify and address maintenance issues across the Docklands precinct. The Operations & Administration Officer will conduct basic maintenance checks on safety equipment, carry out light cleaning duties and provide assistance to boat owners as necessary. Any maintenance concerns or safety issues identified will be reported promptly to senior Waterways staff to ensure the ongoing safety and functionality of the precinct’s facilities

Additional responsibilities include administrative support, processing bookings for commercial vessel pick-up and drop-off, assists with event and meeting setups, and oversees room hire requirements.

This role presents an exciting opportunity to contribute to Melbourne’s vibrant waterfront community by delivering exceptional service and operational excellence.

This position has an established pathway to senior administration positions for the right candidate.

What You Will Bring (Selection Criteria)

All CoM employees will demonstrate an ability to articulate and demonstrate benefits of positive culture and values. In addition, the position will require:

• Ability to work flexible hours including weekends and public holidays, on a 7-day roster.
• Strong customer service skills with an outgoing and energetic personality so as to enhance the customer’s recreational boating experience.
• Marina and /or boat handling experience and general knowledge and skills for maintenance works.
• Experience in administration.
• Well-developed interpersonal skills including the ability to communicate with people at all levels.
• Ability to swim, CPR and basic first aid trained (or willingness to become trained).
  
  

Desirable

A commercial boat operators (Coxswains) licence or similar seamanship skillset or the willingness to gain knowledge in the area.

What We Can Offer You At City Of Melbourne

• Attractive Remuneration & Benefits: Excellent pay package with a range of exciting benefits. Flexible working, study assistance & other great corporate discounts.
• Excellent Leave Entitlements: Enjoy up to 20 weeks of fully paid parental leave for primary carers, in addition to the government-funded parental leave, with no waiting period to access. Part-time equivalents are also available for added flexibility.
• Career Progression: Career development support and opportunities to learn new skills within a creative and exciting environment.
• Work-Life Balance and Hybrid Working: At the City of Melbourne, we champion work-life balance; explore alternative work arrangements, including ADO options, flexible work hours and hybrid office arrangements
  
  

How To Apply

• Attach your resume
• Provide a cover letter responding to the selection criteria (What you will bring)
  
  

Please address your cover letter to Angus Craig - Waterways Customer Experience and Operations Coordinator

Applications will be accepted up until 11:45pm Friday May 9th, 2025

Please Note: Applications via email will not be accepted. Please apply by clicking the 'APPLY' button. City of Melbourne reserve the right to close the advert earlier than the specified date should a suitable candidate be found.

Diversity, Inclusion and Child Safety

For those interested in working with us, the City of Melbourne offers a great range of benefits. If you have any questions, or for more information, please contact [email protected]

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds. We provide reasonable adjustments throughout the recruitment process and are committed to creating a workplace where everyone belongs.

City of Melbourne conducts a safety screening process for all employees including a Police and Working with Children Check. The City of Melbourne is a child safe organisation and has zero tolerance for child abuse.

For information about the broader collection and use of personal information by the City of Melbourne, please refer to our Privacy Policy.