Company Overview:

Full Circle Health Network is an integrated network of nonprofit, nationally accredited providers delivering coordinated, community-based services to vulnerable children, individuals and families across California.

Full Circle exists to ensure more Californians can access culturally congruent and trauma-informed care from a high-quality network of community-based organizations that address their whole-person and whole-family needs.

We accomplish this primarily through the following core activities:

• Serve as a single contracting vehicle for community-based providers to enroll in Medi-Cal managed care plan networks.
• Reduce administrative burden for providers so they can focus on serving clients.
• Drive improved coordination between providers across multiple systems through technology infrastructure, training, and administrative practice support.

The Full Circle Health Network embraces the population health vision of CalAIM. Healing trauma, stabilizing home environments, and reuniting families promotes wellness throughout a child’s lifetime reaping innumerable future individual and societal benefits.  

Full Circle Health Network is closely affiliated with the CA Alliance of Child and Family Services, under the governance of the California Alliance Board of Directors. The Network has an advisory board made up of subject matter experts and participants of the network.

Position Overview:

The operations analyst will be responsible for supporting the overall operations of Full Circle Health Network to drive operational excellence and process improvement. This includes supporting the implementations of new health plans, onboarding providers, and standard operations. This position reports into the Director of Operations.

Key Responsibilities:

• Supports day to day operations by analyzing, data, creating documentation, and developing trainings.
• Provides extensive project management support of managed care plan implementations
• Attends and collects information from managed care plan trainings and meetings to ensure that FCHN is operationally aligned
• Leads process improvement activities
• Conducts regular review of operational policies and collects updates from key stakeholders
• Works closely with the Quality Team to ensure operational processes and procedures are aligned with Quality’s requirements
• Supports with data entry projects as needed
• Supports and trains providers through the Interoperability process
• Supports with the collection and presentation of department-level data for meetings and presentations
• Escalates and resolves provider inquiries as needed
• Performs other responsibilities, as assigned, to support specific organizational needs. 

What you'll need:

Required Education:

• Bachelor's Degree in related field or equivalent experience.

Required Experience:

• 3-5 years operations experience at health plans or provider organizations.

Skills:

• Strong communication skills
• Ability to leverage complex information systems to identify and resolve operational problems
• Ability to utilize data to identify areas for improvement
• Excellent data analytic skills

Attributes:

• Good judgment and ability to act decisively and escalate issues at the right time
• Ability to work collaboratively and independently
• Comfort with presenting to executive leadership internally and to FCHN’s external partners
• Strong multitasking and problem-solving abilities

Additional Requirements:

• This is a remote role; however, residency in California is required.

Equal Employment Opportunity Statement

At Full Circle Health Network, we are committed to fostering a diverse and inclusive workplace that reflects the communities we serve. We are an equal opportunity employer and make all employment decisions based on merit, qualifications, and business needs.

Full Circle Health Network provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, marital status, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, and local laws.

We comply with all applicable laws concerning non-discrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Full Circle Health Network is committed to providing reasonable accommodations to qualified individuals with disabilities.