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Key details

Location

SiteRoyal Victoria InfirmaryTown317 02 Royal Victoria InfirmaryPostcodeNE1 4LPMajor / Minor RegionTyne and Wear

Contract type & working pattern

ContractPermanentHoursFull time - 37.5 hours per week

Salary

Salary£53,755 - £60,504 per annumSalary periodYearlyGrade(Band 8a)

Specialty

Main area317 Clinical Board 2 CorporateInterview date04/04/2025

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

Were in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of peoples race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Job Overview

The Surgery and Specialist Services (SSS) Clinical Board at Newcastle Hospitals provides a range of local, regional and national specialist services to a diverse patient group, with approximately 1000 different patient contacts every day. This is achieved with a team of nearly 2000 colleagues, a budget of £155m and a vast array of equipment and estate.

We operate across 150 theatre lists a week, and are responsible for the care of patients in 250 hospital beds across 10 different wards at the Freeman Hospital and the Royal Victoria Infirmary. We are committed to providing the highest quality of care, in a timely fashion, with the best use of our resources.

We are looking to appoint a talented, outcomes driven individual into the key role of Operational Services Manager to support the Burns and Plastics, Sarcoma, and Major Trauma Services within the Board. The ideal candidate will have a strong operational background in delivering clinical services, but also be experienced in service development and improvement methodology. The successful individual will lead the day to day operational management of the departments alongside the wider Board operational team, but working closely with the Clinical Director and Matron to ensure frontline experts are involved every step of the way.

• Interview Date Friday 04 April 2025
• 37 Hours 30 Minutes/Week
  
  

NO AGENCIES PLEASE

Advert

The appointed candidate will fulfill the role of Operational Service Manager, reporting into the Associate Director of Operations for Plastic Surgery and Burns, Trauma and Orthopedics, and Dental Services.

This Will Entail

• Assume day to day responsibility for the operational management of all aspects of the services within their portfolio.
• Managing and controlling waiting lists, breach lists and ensuring adequate capacity within area(s) of responsibility to ensure patients are seen in a timely manner, as per the agreed constitutional and organisational wait targets.
• Ensuring services are provided within our financial means, and identify opportunities for efficiencies and cost improvement.
• Deal with queries and complaints including from patients who may be distressed and to respond in a timely manner.
• Involvement in the investigation of incidents within area(s) of responsibility.
• Be a role model in ensuring a safe, civil culture whereby all staff patients and visitors are treated with dignity, respect, and compassion.
  
  

Working for our organisation

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

Freeman Hospital Royal Victoria Infirmary (RVI) Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site) Newcastle Dental Hospital Newcastle Fertility Centre Northern Centre for Cancer Care, North Cumbria Northern Genetics Service Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under Documents to download or Supporting documents.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Detailed Job Description And Main Responsibilities

• To assist the Clinical Board management team with the management of all aspects of their area(s) of responsibility and take the lead in specific delegated areas.
• Take the lead in ensuring the delivery of agreed performance targets within area(s) of responsibility.
• Deputise for members of the Clinical Board management team (as appropriate) when required.
• Contribute to the day-to-day operational management of area(s) of responsibility.
  
  

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

Important note on completion of reference section of Application Form

All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay.

Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.

Person specification

Qualifications & Education

Essential criteria

• Degree level education or on established pathway supplemented by post graduate diploma level specialist training, management/leadership qualification or equivalent level of experience
  
  

Desirable criteria

• Recognise leadership / management qualifications / programme of study or equivalent
  
  

Knowledge & Experience

Essential criteria

• Experience of operational, people and financial management; service strategy; business planning; and performance management
• Demonstrate leadership ability at a senior level
  
  

Desirable criteria

• Recent managerial experience in related speciality
• Project management experience
  
  

Skills & Abilities

Essential criteria

• Change management and practice development skills
• Excellent communication and interpersonal skills
• Demonstrable negotiation skills
• Effective report writing skills
• Effective organisation and time management skills
• Change management and practice development skills
• IT skills - significant proficiency in use of MS Office Suite and other IT systems
  
  

Documents

• JD & PS (, 203.1)PDFKB
• Newcastle Staff Benefits (, 274.4)PDFKB
• Behaviour and Civility Charter (, 93.8)PDFKB
  
  

Further details / informal visits contact

NameAndy FletcherJob titleAssociate Director Of OperationsEmail address [email protected]Telephone number0191 2829056