STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.

“Beware of scams. S3 never asks for money during its onboarding process.”

Job Title: Operational Manager in Contact Center

Contract: 7+ Months

On Site Work

Location: Tampa, FL/ San Antonio, TX/ Phoenix, AZ

Pay 38-42 an hr

Quick summary:

• A human resources (HR) manager oversees policies, procedures and compliance relating to employees for their organization.
• They ensure all human resources activities are in compliance with local, state and federal laws, as well as implement and oversee programs related to employee benefits and initiatives.
• Insurance programs, flexible work arrangement programs, maternity leave, open enrollment programs, and vacation and sick leave benefits are overseen by the human resources manager as well.
• These managers make recommendations on potential policy changes to ensure their company offers a competitive package of salary and benefits to employees; they also help implement any approved changes.
• They also ensure that their workplace is accommodating and free of harassment, handling any complaints in accordance with company policy and any relevant laws.
• Additionally, human resources managers oversee the work of a team of human resources personnel, offering guidance, training and discipline as needed.
• They will coach operational leaders on concepts learned in our management process known as perform and sustain.
• They will watch managers coach, lead huddles, review performance, etc... and coach them on the behaviors they are demonstrating.

Requirements:

• The minimum educational requirement for this position is a bachelor's degree in a relevant field.
• Previous experience in human resources.
• Human resources managers should also have excellent leadership, multitasking and problem-solving skills.
• Operational Performance Coaching
• Understanding of business metrics
• Verbal communication including the ability to describe behaviors that lead to business outcomes
• MS Office, Box, Zoom