Key Responsibilities

OCM

• Work in close partnership with Global OCM Stream lead and country / center OCM lead respectively to review, align and act on all identified OCM activities
• Participate in all country-level OCM activities and take the initiative regarding stakeholder interaction and communication requirements
• Confirm stakeholders for the country and assist with appropriate engagement, communication, actions, etc.
• Provide input and engage with local business for impact analysis
• Escalate issues to Country Project Lead and/or Global OCM Lead
• Utilize global OCM toolkit to prepare and execute local OCM plan and activities
• Resourcing for OCM activities: establish internal Change agents for the country / locations
• Prepare and deliver communications to respective audiences
• Support process mapping work
• Support interaction/cross impact with other initiatives Including joint communication planning
• Manage translation and approval processes as and when required
• Produce OCM deliverables and obtain sign-off as required

Training

• Prepare country / location training plans
• Modify and develop training materials
• Coordinate review and approval of training materials
• Resource and train business trainers as needed
• Plan and facilitate user training
• Translate or coordinate translations as needed
• Produce country deliverables (e.g., job aides, multi-media, etc.)

Key Requirements / Core Capabilities

• Fluency in native language of country
• Good OCM foundational knowledge
• Excellent communication and training skills
• Strong problem-solving skills
• Understanding of the HCM system environment
• Ability to manage country-level risks, issues, and dependencies across the business in support of the country rollout
• Strong negotiation, influencing and diplomacy skills to support the Program in achieving its objectives

Key Interactions

• Global OCM Lead
• Country Project Lead
• Country / location stakeholders
• SMEs – payroll, time and attendance, HR Tech, etc.