Operational Bid Support Manager

1 year contract (Potential for extension or conversion)

Hybrid Schedule in Atlanta - In office 3x days per week

Job Description

The role supports commercial teams in achieving business objectives while ensuring long-term customer satisfaction through consistent quality of service. Additionally, the role maintains financial health by conducting analysis, reporting, and implementing cost optimization initiatives.

Responsibilities

• Drive the proposal of standard support solutions (support model, SLA, etc.) to ensure consistent and long-term quality of service and customer satisfaction.
• Engage with clients for non-standard operational requirements to understand needs and provide tailored proposals in collaboration with Service Support Architects.
• Clearly identify and document risks and assumptions related to the identified support solution.
• Collaborate with cross-functional teams to develop accurate cost estimates and define contract schedules, including SLAs and support models. Actively support the negotiation of contractual terms with customers.
• Contribute to the preparation and submission of proposals, ensuring they meet client requirements, adhere to deadlines, and comply with legal and organizational standards.
• Track and analyze bid performance, conduct post-bid reviews, and maintain the bid support knowledge management database for continuous improvement.

Financial Management

• Analyze financial data and trends to identify risks, opportunities, and areas for improvement, providing actionable insights and recommendations.
• Prepare financial reports and collaborate with stakeholders to align on risks, mitigation strategies, and business objectives.

Data Steward

• Monitor data quality, consistency, and compliance on an ongoing basis.
• Act as a subject matter expert (SME) for data in their area, answering queries and guiding usage.

Team Leader (supervision of activities)

• Foster a collaborative and productive team environment.
• Align objectives and resources with the responsible people manager.
• Assign tasks based on individual strengths and workloads.
• Coach team-members.

Qualifications

• 2-4 years of experience in customer success, or technical support roles, preferably in SaaS, IT, or service-based industries.
• 5-6+ years of experience in proposal management, or bid management, particularly in industries involving complex or tailored support solutions.
• Demonstrated experience in preparing client proposals, conducting market research, and collaborating across teams to develop support solutions.
• 3-5 years of experience in financial analysis, forecasting, or strategic planning.
• Proven ability to build and manage budgets, analyze trends, and deliver actionable financial insights.
• 3-5 years of experience in leadership or supervisory roles, with a focus on team development and resource planning.
• Strong experience in cross-functional collaboration and stakeholder communication.

Education

• A bachelor’s degree in business administration, Computer Science, Engineering, or a related field. Master’s degree is a plus.
• Equivalent work experience may substitute for formal education depending on the industry.

Certifications (Optional/Preferred):

• Project Management certifications such as PMP or PRINCE2.
• Financial certifications (e.g., CFA, CPA).
• ITIL (Information Technology Infrastructure Library) certification minimum at Foundation level.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental, Orthodontia, and Vision Benefits
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• 401(k) with pre and post-tax options
• Paid Sick Time Leave

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.