Desktop Support Technician

Qualifications

• 3-5 years experience in the IT field
• Service Now (SNOW) ticketing system
• iPhone support, setup, managing platforms
• Industrial experience (safety reasons)
• Willing to work overtime or on the weekend
• Willing to work different shifts if needed
• Have 2-3 references
  
  

Job Description

The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

Qualifications/Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs
  
  

Education And Experience

• Typically requires technical school certification or equivalent of 2-3 years of relevant experience
  
  

Certifications And/or Qualifications

• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer-specific certifications or training as required
  
  

Skills

• Excellence in communication and customer-facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit
  
  

Additional Information

• All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
• F2OnSite supports and adheres to all state laws regarding background checks.
• This position requires specific work hours to be adhered to.
• Typically the work hours are not flexible, so you must be able available to work during those hours.