Description WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU'LL DO The Onsite Maintenance Engineer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. Day-To-Day Responsibilities: * Provide direct assistance to end users in the operation of the AV/UCC systems. * Provide set-up and operational support for client events. * Setup and troubleshoot various audio/video/presentation systems * Perform preventive maintenance checks & services on AV/UCC systems. * Perform preventative maintenance task to help maintain customer spaces including, but not limited to: testing/repairing cables, testing/repairing various hardware components * Perform administrative tasks such as completing service tickets and maintaining an active status board on system readiness. * Performs remote troubleshooting for local and regional offices. * Field installation of control programs (AMX / Crestron/Firmware) - upload and download capability * Deliver field service support of control programs (AMX / Crestron/etc.) - minor edits (could be with the aid of a programmer), compile, upload and download capability * Provide field service support of networked devices * Coordinate RMA processing and parts procurement as needed. * Effectively escalate process concerns that affect timely problem resolution through strong communications. * Maintain accurate inventory on all AV/UCC systems including spare parts. * Ensure compliance with all Customer safety and procedural guidelines. * Project manage upgrades and new build outs of conference rooms and support the onboarding of newly commissioned rooms. * Provides reports and adheres to service levels as agreed upon. * Oversee day-to-day AV/UCC operations. * Provide job site documentation and end user training and as needed * Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL * Travel to various job sites as required. * Must be flexible to work after hours and weekends when required WHAT WE'RE LOOKING FOR Must-Haves: * Effectively communicate with employees, customers and colleagues * Ability to use hand and power tools in a safe and efficient manner and to solder & crimp connectors * Ability to manage small to medium projects * Familiarity with minor programming (AMX/Creston) - changes and troubleshooting * Ability to work and think independently and ensuring to meet deadlines * Intermediate computer knowledge * Knowledge of basic signal flow for audio, video and control * Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standard * Minimum of a High School Diploma or equivalent * Ability to regularly climb and work from ladders up to heights of 35 feet; lifting equipment, tools and materials. Nice-To-Haves: * Minimum of 3 - 5 years of audiovisual integration and/or service experience * Formal education in Electronics or related field * The following training certifications: * AMX Intro to Networking for AV Professionals * AMX Programmer I * Crestron Professional Installation * Essentials of Crestron Programming Certification * Exton AV Associate Certification * InfoComm Quick Start to the Audio-Visual Industry * InfoComm CTS General Certification * Microsoft Teams Rooms Experience WHY YOU'LL LIKE WORKING HERE * Medical benefits, including vision and dental * Paid holidays, sick days, and personal days * Enjoyable and dynamic company culture * Training and professional development opportunities MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor. AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. Pay Type Min Base Max Base Hourly $39.90/hr $44.71/hr Responsibilities WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU'LL DO The Onsite Maintenance Engineer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. Day-To-Day Responsibilities: - Provide direct assistance to end users in the operation of the AV/UCC systems. - Provide set-up and operational support for client events. - Setup and troubleshoot various audio/video/presentation systems - Perform preventive maintenance checks & services on AV/UCC systems. - Perform preventative maintenance task to help maintain customer spaces including, but not limited to: testing/repairing cables, testing/repairing various hardware components - Perform administrative tasks such as completing service tickets and maintaining an active status board on system readiness. - Performs remote troubleshooting for local and regional offices. - Field installation of control programs (AMX / Crestron/Firmware) - upload and download capability - Deliver field service support of control programs (AMX / Crestron/etc.) - minor edits (could be with the aid of a programmer), compile, upload and download capability - Provide field service support of networked devices - Coordinate RMA processing and parts procurement as needed. - Effectively escalate process concerns that affect timely problem resolution through strong communications. - Maintain accurate inventory on all AV/UCC systems including spare parts. - Ensure compliance with all Customer safety and procedural guidelines. - Project manage upgrades and new build outs of conference rooms and support the onboarding of newly commissioned rooms. - Provides reports and adheres to service levels as agreed upon. - Oversee day-to-day AV/UCC operations. - Provide job site documentation and end user training and as needed - Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL - Travel to various job sites as required. - Must be flexible to work after hours and weekends when required WHAT WE'RE LOOKING FOR Must-Haves: - Effectively communicate with employees, customers and colleagues - Ability to use hand and power tools in a safe and efficient manner and to solder & crimp connectors - Ability to manage small to medium projects - Familiarity with minor programming (AMX/Creston) - changes and troubleshooting - Ability to work and think independently and ensuring to meet deadlines - Intermediate computer knowledge - Knowledge of basic signal flow for audio, video and control - Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standard - Minimum of a High School Diploma or equivalent - Ability to regularly climb and work from ladders up to heights of 35 feet; lifting equipment, tools and materials. Nice-To-Haves: - Minimum of 3 - 5 years of audiovisual integration and/or service experience - Formal education in Electronics or related field - The following training certifications: - AMX Intro to Networking for AV Professionals - AMX Programmer I - Crestron Professional Installation - Essentials of Crestron Programming Certification - Exton AV Associate Certification - InfoComm Quick Start to the Audio-Visual Industry - InfoComm CTS General Certification - Microsoft Teams Rooms Experience WHY YOU'LL LIKE WORKING HERE - Medical benefits, including vision and dental - Paid holidays, sick days, and personal days - Enjoyable and dynamic company culture - Training and professional development opportunities MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor. AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. Pay Type Min Base Max Base Hourly $39.90/hr $44.71/hr