Overview Of The Role

As an Online Sales Agent on a 1-year fixed-term contract, your primary objective is to engage with potential guests offline (through phone calls 📞 and direct emails 📧), providing detailed information and assistance with inquiries, concerns, and requests related to our hotels and services. Your focus is on facilitating direct bookings by delivering a customized and memorable holiday planning experience 🤝

Key Responsibilities

• Engage in comprehensive training to master our services, applying this knowledge to enhance guest interactions effectively.
• Address and resolve client inquiries, both for in-house and external activities, proactively identifying opportunities to increase revenue.
• Provide tailored support via phone, email, and live chat, understanding and responding to individual holiday needs.
• Follow up consistently on communications such as quotes to maintain engagement with potential guests.
• Recommend and upsell optimal room categories and additional services to elevate the guest experience and generate higher revenue.
• Ensure prompt and accurate responses to guest inquiries, maintaining availability after hours and on weekends when necessary.
• Maintain thorough and up-to-date records of customer transactions and interactions, alongside detailed pricing and services information.
• Utilize Salesforce for accurate management of guest data and to address complex service issues by directing them to the appropriate resources.
• Conduct administrative duties efficiently using designated tools and provide regular performance feedback to senior management.
• Stay informed about all current and upcoming promotional activities and sports or tourism opportunities to enhance guest recommendations.
  
  

Ideal Candidate Profile

• Higher School Certificate or equivalent
• Certification in Sales or a related field is highly preferred
• Minimum of 2 years of experience in reservations or digital sales, with proven success in tele-sales or email marketing
• Excellent communication and negotiation skills
• Fluent in French and English, both written and spoken
• Strong knowledge of OTA | TO | DMC platforms (e.g., Booking.com, Expedia, MariDeal)
• Proficiency in Microsoft Office (Outlook/Excel/Word) and reservation systems
• Highly organized, detail-oriented, and able to manage tasks effectively under pressure
  
  

Our Benefits

🚑 24Hrs Personal Accident Cover – Up to Rs 100,000 cover for accidents, 24/7.

💼 Pension Scheme – Enjoy a pension plan with company contributions for your future.

🩺 Company Doctor Services – Free medical consultations for your health needs.

🗓️ Instant Leave Benefits – Earn 1 annual and 1 sick leave monthly from day one.

🎉 Birthday Leave – Celebrate your Birthday with 1 additional day on top of your entitled local leave.

🍽️ Monthly Meal Allowance – Receive a monthly contribution towards your meal expenses.

🚐 Company Van Service – Enjoy convenient transportation for your daily commute.