Life-Changing Service Bella Terra Home Health and Hospice of the Desert is committed to providing comfort, compassion, and care to those we serve. Whether at home or in a facility, we hope to enhance the quality of life for your loved one. We are a dedicated team of local professionals focused on delivering personalized home health and hospice care with an emphasis on quality and excellence. Bella Terra Home Health and Hospice of the Desert is growing and looking for experienced, compassionate Intake Coordinator to join our team! As an Intake Coordinator with Bella Terra, you will have the opportunity to advance your career while receiving strong compensation and excellent benefits. JOB SUMMARY The Intake Coordinator is responsible for managing all aspects of the patient intake process including communicating directly with patients and families, data entry, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, facilitating a daily intake stand up meeting, and managing the insurance verification and authorization processes. DUTIES & RESPONSIBILITIES Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies. Ensures compliance with all state, federal, and Joint Commission referral/intake regulatory requirements. Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy. Establishes and maintains positive working relationships with current and potential referral sources. Ensures seamless transition of patients to home care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers. Ensures maximum third party reimbursement through direct oversight of insurance verification and authorization processes. Builds and monitors community and customer perceptions of Bella Terra as a high quality provider of services. Gathers, collates, and reports referral statistics including key customer referral trends. Maintains comprehensive working knowledge of Bella Terra's contractual relationships and ensures that patients are admitted according to contract provisions. Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Bella Terra. JOB REQUIREMENTS The Intake Coordinator must have healthcare experience, preferably in referrals/intake in a home health or hospice environment. Demonstrates good communication, negotiation, and public relations skills. Demonstrates autonomy, assertiveness, flexibility and cooperation in performing job responsibilities. Why Bella Terra Home Health and Hospice of the Desert? Bella Terra Home Health and Hospice of the Desert is part of the Cornerstone Group with about 75 home health and hospice agencies throughout the country. While we are part of a large family, we operate as a local team. We understand we are nothing without great employees! It is through our team’s dedication to deliver life changing service that we become the “provider of choice” in the community that we serve. Join a culture of high performers who are on a mission to create the best Home Health and Hospice agency in the Coachella Valley! What makes us unique? At Bella Terra Home Health and Hospice of the Desert, we foster an environment where clinicians and staff members have an unprecedented level of freedom to create and implement the programs that will best serve their patients and communities. We operate with the Core Values of CAPLICO in mind: Celebration Accountability Passion for Learning Love One Another Intelligent Risk Taking Customer Second Ownership We’d love to meet with you if you are passionate about giving exceptional patient care and creating the best Home Health and Hospice agency in the Coachella Valley! Pay: $20.00 - $28.00 per hour Benefits: 401(k) 401(k) matching Flexible schedule Medical Specialty: Home Health Hospice & Palliative Medicine Schedule: Day shift Evening shift Monday to Friday On call Weekends as needed Work Location: Remote