* Serves as the first response in membership satisfaction, retention and experience.
o Provides world-class customer service to our constituents.
o Monitor and direct general inquiry phone calls and emails as needed.
* Manages merchandise incentives inventory, acceptance and acknowledgement.
* Manages fulfillment of raffle prizes & membership programs shipped from headquarters, and related FFL documentation.
* Manage / procure office supplies and service for office equipment.
* Maintain office filing systems and archives.
* Prepare and distribute incoming and outgoing shipments, deliveries and mail.
* Coordinates the intake and subsequent fulfillment of prizes in various fundraising raffles throughout the year.
* Oversees the intake and output of membership incentives/premiums from the receipt of incentive items to the fulfillment.
* Assist membership team as needed with member inquiries via phone and email.
* Arrange postal, parcel and freight shipments when needed.
* Fulfill online orders from company store for in-house items.
* Provide support to members, via phone and e-mail to help ensure their satisfaction with company.
* Process membership/donations into ERP system as needed and directed by Accounting team.
* Work closely with internal personnel: Senior leadership, Event Team, Member Services, Operations & Finance staff.