Job Title: Customer Success Representative (CSR) / Office Assistant

Location: Costa Auto Care and Tire, 10201 Macarthur Blvd. Oakland, CA 94605

Job Type: Full-Time

Compensation: Starting at $20/hr

About Us: Costa Auto Care and Tire is a trusted name in the Oakland community, offering reliable automotive repair and tire services. We pride ourselves on delivering top-notch customer care and maintaining a welcoming environment for both our customers and employees.

Job Description: We are seeking a dedicated and enthusiastic Customer Success Representative (CSR) / Office Assistant to join our team. This full-time, dual-role position is vital to ensuring customer satisfaction and supporting our advisors in their daily tasks.

Key Responsibilities

Customer Success Representative (CSR):

• Ensure customer success by utilizing retention marketing tools to keep vehicles maintained and repaired at our top-rated shop.
• Make thank you calls to customers to express appreciation for their business.
• Conduct daily Repair Order (RO) audits to ensure accuracy and completeness.
• Write and send handwritten cards to new customers to welcome them to our shop.
• File and manage paperwork, including RO’s, bills, and financial documents.
  
  

Office Assistant

• Support service advisors by helping them navigate their day-to-day challenges.
• Answer phone calls, assist with customer inquiries, and set appointments (if trained).
• Assist with upselling services and products (if trained).
• Prepare estimates and inspections for customer vehicles.
• Process customer payments and ensure a positive "kiss goodbye" experience.
• Act as a shuttle driver and parts runner as needed.
• Conduct shop tours for new or prospective customers.
• Send text reminders for appointments and follow-up with customers.
  
  

Qualities & Character Traits

• Enthusiastic: Brings positive energy to the team and customers.
• Outgoing: Comfortable interacting with customers and team members.
• Organized: Able to manage multiple tasks efficiently.
• Supporter: Enjoys helping others succeed.
• Likes to Help: Has a genuine desire to assist customers and colleagues.
• Dependable: Reliable and trustworthy in all tasks.
• Go-getter: Proactively looks for opportunities to contribute.
• Self-starter: Takes initiative and doesn’t wait to be told what to do.
• Good Computer Skills: Proficient with necessary software and tools.
• Good Voice for the Phone: Clear and pleasant communication skills over the phone.
  
  

Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service or office assistant role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Proficient in Microsoft Office (Word, Excel, Outlook) and basic computer skills.
• Valid California driver's license required.
• Bilingual (English/Spanish) is a plus.
  
  

Why Join Us?

• Starting pay at $20/hr with potential for growth.
• Benefits include paid time off, healthcare, and more.
• A friendly and supportive work environment.
• Opportunities to learn about the automotive industry.
  
  

How to Apply: Interested candidates are encouraged to apply by sending their resume and a brief cover letter to [email protected] or drop it off in person at our location. We look forward to hearing from you!