Job Summary:

The Office & Operations Manager / Executive Assistant plays a key administrative and organizational role in supporting the day-to-day operations of the agency. This position ensures smooth office management, provides executive-level support, manages vendor relationships, and contributes to HR functions. The successful candidate will be proactive, highly organized, and capable of handling confidential information with discretion.

General Accountabilities

·        Manages day-to-day administrative operations of the office

·        Coordinates executive scheduling, calendar management, and meeting preparation

·        Oversees vendor relationships, including contracts, billing, and communications

·        Manages freelancer contracts, tax documentation, and payment approvals

·        Administers HR systems, including salary/bonus tracking and time-off management

·        Processes and reviews payroll summaries and benefit-related invoices

·        Maintains digital records and communicates tax-related documentation to appropriate parties

·        Supports the agency’s technology infrastructure (Microsoft licenses, campaign platforms, etc.)

·        Acts as a liaison between internal teams and external partners to ensure operational continuity

·        Maintains office policies and procedures and ensures compliance

·        Supports executive leadership with special projects and confidential tasks

·        Manages onboarding processes and personnel administration

Potential Responsibilities:

·        Media placement coordination

·        Workflow / Traffic Coordination

Job Qualifications

Education:

·        Associate’s or Bachelor’s Degree in Business Administration, Human Resources, or related field preferred, but not required

Experience:

·        3–5 years of administrative, office management, or executive assistant experience; agency or professional services experience a plus

Skills

·        Excellent verbal and written communication

·        Exceptional organizational and time-management abilities

·        High level of discretion and confidentiality

·        Strong attention to detail and problem-solving skills

·        Proficiency in Microsoft Office Suite and HR/payroll systems (e.g., iSolved)

·        Ability to manage multiple tasks and prioritize effectively

·        Service-oriented with a proactive approach to support