Job Description

About Us:

We are Southern California’s premier white glove delivery, logistics, and warehousing provider, serving luxury residential and commercial clients. With over 36 years of experience and a reputation for precision, professionalism, and care, we handle every step of the delivery process with exceptional service. We’re seeking a sharp, organized, and proactive Office Administrator to join our growing team.

Position Overview:

The Office Administrator will serve as the backbone of daily operations, ensuring smooth coordination between our warehouse, delivery teams, clients, and leadership. The ideal candidate thrives in a fast-paced environment, has outstanding communication skills, and is highly detail-oriented. This role requires initiative, problem-solving, and the ability to keep multiple moving parts aligned.

Key Responsibilities:

• Serve as the first point of contact for client inquiries via phone and email
• Manage delivery schedules that are created by operations
• Create invoices for deliveries
• Contact clients post-delivery for feedback and follow ups
• Support project managers and sales staff with administrative tasks
• Process incoming/outgoing mail
• Assist with billing and reporting using QuickBooks
• Ensure the front office is always welcoming, professional, and efficient
• Create and discuss quotes, estimates, bids, and proposals with Ownership
• File and maintain records on clients, and expenses
• Report to ownership on a daily, and weekly basis
• Respond to emails and text messages in a timely matter
• Help troubleshoot delivery issues, customer concerns, or documentation errors in real time, escalating when needed
• Serve as the communication bridge between the front office and warehouse team to ensure job readiness, staging accuracy, and delivery timelines
• While this is primarily an administrative position, there may be occasional situations where the Office Administrator is asked to assist with light-duty delivery support, such as handling small-to-moderate items, verifying deliveries, or communicating with clients on-site.
• Applicants should be comfortable with occasional physical activity, including lifting and moving items within the warehouse or during delivery staging.
• Willingness to take on additional tasks and responsibilities as directed by ownership to meet evolving business needs.
  
  

Qualifications:

• Preferred 2+ years experience in an administrative or operations support role (logistics or delivery industry preferred)
• Strong computer skills required (Microsoft Office, Google Workspace, QuickBooks or similar)
• Strong knowledge of Microsoft Excel and/or Google Sheets is preferred.
• Excellent verbal and written communication skills
• Strong Analytical mindset
• Strong organizational and time management skill
• Problem-solver who can stay calm under pressure
• High school diploma required; Associate’s or Bachelor’s degree preferred
  
  

Job Type:

• Full Time, Part Time