Administrative Communications Specialist

Employer: A-AAA Tree Service

Location: Nottingham, MD

Status: Full Time, Year-Round

Skill Level: 1-2 yrs

Salary: $20 - $24 per hour – (Non-Exempt)

Does this sound like you? We just might have found exactly who we’re looking for.

We’re searching for someone who thrives in a fast-paced environment and brings clarity, energy, and professionalism to every task. Ask yourself:

·      Are you a skilled communicator who juggles phone calls, emails, texts, and even sticky notes with ease and grace?

·      Is your personality warm and “bubbly”—the kind people enjoy talking to and trust from the first conversation?

·      Do you value clear, professional communication and understand the timeless importance of proper grammar, structure, and tone?

·      Can you craft a well-written business letter while recognizing that how you communicate is just as important as what you say?

·      Are you adaptable, able to shift gears quickly and effectively when priorities change?

·      Do you respect your time and the time of others, always working with purpose and efficiency?

·      Are you able to stay focused on long-term goals while tackling the urgent needs of each day?

·      Do you step up when you see a challenge or opportunity—while also knowing your limits to stay balanced and effective?

·      Are you a team player with a growth mindset—someone who actively seeks feedback, learns from it, and is always striving to improve?

If you’re nodding “yes” to these questions, we’d love to meet you.

A-AAA Tree Service, a locally owned and family-operated tree care company based in Nottingham, MD, is seeking a dedicated in-person Office Administrator. This is a full-time, Monday–Friday position based primarily in our office. Compensation is based on experience, with significant opportunities for wage growth and professional development through both internal and external training programs.

What You’ll be Doing:

·      Delivering exceptional customer service by responding to phone calls, emails, and texts with clear, informed, and timely communication.

·      Ensuring each customer feels valued, respected, and confident that A-AAA Tree Service is the most seamless and professional company they’ve worked with.

·      Actively listening to clients and making sure their questions and concerns are fully addressed.

·      Logging customer inquiries and service needs into our Customer Service Management system, and escalating urgent matters as needed.

·      Assisting our operations team by coordinating logistics and providing behind-the-scenes support for our field crews.

·      Pitching in on special projects and tasks that help the company grow and operate more efficiently.

Work Location & Schedule:

·      This is a primarily in-office role based at our Nottingham, MD location, Monday through Friday.

·      Occasional travel to our shop in Kingsville or local job sites may be required for meetings or to support additional company operations.

·      Opportunities may arise to visit job sites for additional exposure and learning.

What We’re Looking For:

• Exceptional verbal and written communication skills
• Genuine charisma, emotional intelligence, and a caring, customer-first mindset
• Proficiency in Microsoft Office 365 and the ability to quickly learn new systems and tools
• A strong work ethic, positive attitude, integrity, and a passion for personal and professional development
• Outstanding attention to detail with the ability to manage multiple tasks, deadlines, and priorities
• Bilingual in Spanish and English is a plus

Our Core Values:

Established in 2002, A-AAA Tree Service, a family-owned and operated company based in Baltimore. We are committed to elevating the standards of the arboriculture industry by delivering exceptional service experiences that exceed expectations—for both our clients and our team. Our operations are firmly rooted in a set of Core Values that influence every decision and action we take.

·      Integrity – We are committed to honesty, transparency, and staying true to our word. We operate with full disclosure and never take shortcuts—earning trust through consistent and ethical practices.

·      Respect – We treat our team members and customers with kindness, understanding, and appreciation. Every person’s contribution matters and is valued across all areas of our business.

·      Teamwork – We recognize the unique strengths and roles of every team member. By supporting one another and working collaboratively, we achieve outstanding results together.

·      Training & Knowledge – We invest in the growth and safety of our team by providing the training and resources they need to work effectively, confidently, and responsibly.

·      Quality & Customer Service – We are dedicated to delivering excellence in every service we provide. Our goal is to consistently exceed customer expectations through exceptional quality and care.

How We Support You & Your Goals:

·      A cohesive team of individuals that includes a robust administrative support team

·      Competitive pay

·      Partially-funded health, dental & vision insurance

·      Paid holidays

·      Paid Sick time (accrual)

·      Paid Vacation (accrual)

·      401K with company match

·      Paid training with pay increases based on successful completion of training

How to Apply:

• Please send a resume and cover letter to [email protected]