Overview
Job Description:
The Off-shift Operations Manager oversees the delivery of clinical care, the provision of excellent quality of life for all patients and patient care outcomes on the off-shifts. The Off-shift Operations Manager ensures all patients are assured autonomy, dignity, and choice. They will be responsible for managing normal operations including, but not limited to, the nursing scheduling office, optimization of electronic scheduling systems, oversight of quality improvement projects, ensuring adequate and appropriate use of staffing resources, managing budgetary expectations and mentoring and coaching self-directed work teams. In collaboration with other team members, the Off-shift Manager is responsible for the implementation and on-going success of the Hebrew Rehabilitation Center model of care on all care units..
In addition, the Off-shift Manager will demonstrate a strong commitment to the philosophy and mission of Hebrew SeniorLife and recognize patient's dignity and choice in all aspects of daily life. They are an active participant in the activities, work, and social environment of the unit, and strive to make every patient encounter into a positive and meaningful experience and opportunity, while ensuring the provision of safe and efficient quality care.
Position Requirements
- Actively support the elements of person-centered care. Provide leadership and role modeling that fosters an environment of creativity and problem solving to ensure independence, choice, and dignity for the patients.
- Ensure on-going communication with staff. Act as a communication liaison for upper management and front-line staff. Actively seek out communication opportunities using creativity and available communication processes (i.e. email).
- Foster teamwork and collaboration with all members of the health care team. Mentor team members to consistently achieve a high level of collaboration.
- Maintain or exceed clinical outcomes through monitoring, mentoring, and education of best practices. Assure clinical services are provided as intended to maintain the highest level of wellness possible. Communicate progress of outcomes on a regular basis. Assist staff in designing action plans and incorporate process improvement into decision-making process for areas requiring additional improvement.
- Provide input to budget development. Participate in the achievement of the nursing department budgetary goals by supporting occupancy goals, expense management, and streamlining of processes and systems to enhance workflow efficiencies.
- Establish and maintain positive relationships with patients, families, and all members of the health care team. Lead by example and mentor all staff in the appropriate use of coaching and communication techniques.
- Responsible for hiring and developing staff who are empowered members of self-directed work teams. Foster and support activities that promote engagement and opportunities for professional growth of all members of the team
- Manages the nurse scheduling office to ensure standardized scheduling practices and adequate staffing levels are maintained.
- Administrative oversight of the shiftwizard system and education.
- Maintain compliance with HSL/HRC policies and proactively implement changes to new or modified policies. Educate team on all changes.
- Actively participate in committees and task forces and communicate progress and updates to keep staff informed. Evaluate the performance and growth of staff. Provide mentoring and develop measurable goals that improve staff performance.
- Attend ongoing leadership and professional workshops, conferences, and classes to further develop leadership and management skills.
Required Qualifications
- Bachelor's degree in nursing required. Master's degree preferred
- Current Massachusetts RN license in good standing
- Minimum of 3-5 years of relevant clinical/management experience
- Excellent interpersonal and observational skills
- Must be flexible and open to change
- Commitment to excellence.
Remote Type
On-site
Hebrew SeniorLife is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Required
Preferred
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