Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Schedule Details:

Holidays - No Holidays Required, Monday through Friday

Scheduled Hours:

8A-430OP

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

24050 - 4256 Take Charge OCC Health

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Under the general direction of department management, performs a variety of complex duties for the scheduling and registration of patients. Assists with Drug and Breath Alcohol testing as needed.

I. Major Responsibilities:

• Schedules and registers all patients via the electronic medical record (EMR) system in a timely manner by obtaining appropriate demographic and financial information.
• Verifies patient’s employer/company and enters appropriate specialty billing indicator or self-pay status.
• Initiates authorizations from companies as needed.
• Greets, verifies, and completes the check-in process. Collects appropriate fee for self-pay.
• Faxes MRO completed Chain of Custodies (COCs) and clearances to employer and 3rd party payor in a timely manner.
• Assists with the collection of company information for new clients.
• Assists with Drug and Breath Alcohol testing as needed, following the Chain of Custody (COC) process.
• Assists in maintaining/ordering inventory to include clinic and office supplies. 9. Proactively identifies opportunities for workflow improvements when working department denials.
• Escalates issues to management as they are identified.
• Performs similar and related duties as required or directed.
  
  

License/Certification/Education:

II. Position Qualifications:

Required:

• High School diploma
• Urine Drug Screen Collection Certification
• Breath Alcohol Technician (BAT) Certification
• If not available upon hire/transfer, certifications above must be obtained within 6 months from date of hire/transfer. If certifications are not obtained within 6 months of hire/transfer, the caregiver will be terminated, or caregiver may apply for another position for which they meet the minimum qualifications.
  
  

Preferred:

• Associate Degree in business or healthcare-related field
  
  

Experience/Skills:

Required:

• Proficient data-entry skills with attention to detail
• Computer skills that include use of Windows and the ability to navigate
• Customer service skills both verbal and written; with a variety of internal and external customers
• Ability to work in a high volume, team-oriented environment
• English speaking, reading, and writing skills
  
  

Preferred:

• Minimum one (1) year of data entry and/or customer service experience
• Experience in hospital admissions, insurance, billing, scheduling or telephone customer service
• Previous insurance verification experience
• Bilingual speaking, reading, and writing skills
• Demonstrated knowledge of medical terminology.
  
  

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.