This position is only open to current Pacific University students. Computer Support Technician University Information Services Forest Grove Helpdesk Marsh Hall LL6 Computer Support Technician provides first-level technical support to students, faculty, and staff. This position involves troubleshooting common account, computer hardware and software issues, providing technical guidance, and assisting users with technology-related questions. The successful candidate will possess strong problem-solving skills, customer service abilities, and a willingness to learn new technologies. * Provide in-person, and phone support to users experiencing technical difficulties. * Troubleshoot and resolve common computer hardware and software issues. * Assist users with account setup, password resets. * Assist users in reporting incidents via the Pacific services portal. * Maintain a clean and organized work environment. * Be a wiling a receptive learner. Core Competencies Gained Through the Computer Support technician role, * Strong interpersonal and communication skills. * Basic understanding of computer hardware and software. * Ability to learn new technologies quickly. * Excellent customer service skills. * Ability to work independently and as part of a team. This position lasts from September to the end of the undergraduate academic calendar in May. Supervisor name: Bill Carrigan. Recruiter Name: Bill Carrigan Email: [email protected] Wage rate: $15.95 Qualifications * Punctual and consistent. * Enrolled as a full-time student at Pacific University. * Willingness to work with users in person and over the phone. * Interest in learning the basics of computer hardware and software. * Ability to learn new technologies. * Desire to learn customer service skills.