Reports to: Office Manager/WNA IV, WIC Dietitian III, Supervising Dietitian or Health Division Director Status: Non-Exempt Summary As an office support staff position, the Nutrition Assistant learns and implements WIC program policies and procedures to assist with service delivery of food benefits and education to families participating in the WIC Program. This position is designed to provide overall training and orientation to the WIC Program for optimal service delivery while meeting requirements to initiate the Statewide WIC Nutrition Assistant (WNA) Certification and Training Program. Essential Functions and Responsibilities Learn, apply and explain WIC program regulations, procedures and requirements for participation to potential and existing WIC participants and community Welcome and greet incoming applicants/participants and prioritize needs for various services within a WIC clinic setting Gather applicable eligibility information, conduct initial screening and determine eligibility for WIC program services including income, residency, identification and category-specific information Collect certification documentation and prepare files for nutrition assessment and final eligibility determination Follow appropriate Separation of Duties policies and procedures to complete enrollment and certification of participants Learn functionality of and utilize WIC-specific computer system (WIC WISE ) for data entry, scheduling and assessment of benefits Educate participants on non-nutrition issues such as program orientation, the WIC Card including benefits and food package information Provide WIC orientation and materials to applicants seeking services Complete benefit issuance processes for all eligible WIC participants Complete appropriate disqualification policies for any participant deemed ineligible for program Refer participants to appropriate community resources/services, healthcare providers, etc. as determined by individual needs Provide telephone support including scheduling and rescheduling of appointments and/or directions to WIC locations Provide customer service to participants arriving in-person at WIC offices Complete Pronto screenings (anemia-screening device) on WIC participants needing biochemical results for certification Weigh and measure women, infants and children needing anthropometric data for certification or follow-up appointments Communicate effectively and provide quality customer service with a diverse clientele through professionalism, efficiency, and utilizing problem solving Assist with training and orientation of new WIC Staff Assist with translation of nutrition education or breastfeeding promotion and support topics to participants as needed, including but not limited to interpretation and written translation for classes and/or counseling Organize and file any additional paperwork that is not uploaded to the WIC WISE system Maintain order and cleanliness of work space to include phone room and front desk areas Work up to two evenings per month as needed and at sites as assigned Participate in community outreach and local vendor liaison activities as needed Complete position-specific competency checklists and quality assurance checks to confirm knowledge Complete a series of training to demonstrate competency in the following areas to become eligible to initiate WIC Nutrition Assistant (WNA) Training following tasks as outlined in the California WIC Nutrition Assistant (WNA) Certification Training Manual: (within first 6 months – 1 year): o WIC WISE Computer Based Training (CBT) & Instructor Led Training (ILT) o WIC Orientation o 20 hour breastfeeding promotion and support training o Communication and Cultural Competence o Nutrition and Health Training Basic Nutrition Nutrition Assessment for Pregnant and Breastfeeding Moms, Children and Infants Exit Counseling for graduating participants (postpartum moms, children at age 5) o Individual and Participant Centered Education Development of Individual Care Plans Setting Goals o Food Packages, WIC Benefits and WIC Card Policies & Procedures Tailoring Food Packages Voiding Food Benefits and Reissuing Benefits by category Food Package Exceptions o Group Nutrition Education o Baby Behavior Training Prenatal Education and Support Postpartum Education and Support Newborn Education and Support o Referrals and Linkages to Healthcare o WIC Health.org training o Special WIC Situations Foster Families Out of State Transfers Dual Participation Duplicate Files High Risk Participant Processes Therapeutic Formula Processes Required Knowledge and Skills High School Diploma or Completion of GED Customer Service Experience Desire to learn about maternal and child health Interest in working with families with young children Desire to work in a fast pace and divers work environment and provide services to a diverse population Preferred Knowledge and Skills Associates Degree in nutrition education or other health-related area Understanding of WIC Program and target population Awareness of community resources for low-income families Fluent in Spanish, Russian, or a Southeast Asian Language Excellent communication skills At-Will Employment Community Resource Projects’ (CRP) employment policy is at will. Under the at-will policy neither the employee nor CRP is committed to continuing the employment relationship for any specific term. Rather, the employment relationship will continue at will. Either side may terminate the relationship at any time, with or without cause and with or without notice. CRP also retains the right to demote, transfer, change employee job duties, and change employee compensation at any time with or without notice and with or without cause in its sole discretion. In deciding to work for CRP, or continuing to work for CRP, you must understand and accept these terms of employment. Job Type: Full-time Pay: $17.70 per hour Benefits: Dental insurance Employee assistance program Health insurance Life insurance Retirement plan Vision insurance Shift: 8 hour shift Work Location: In person