Use your relationship-building and phone-based skills to guide customers from their initial enquiry through to becoming valued Ryman residents!

• Join a team passionate about customer satisfaction
• Make a genuine difference every day
• Become part of a company renowned for inclusivity, kindness, and innovation
  
  

About Ryman Healthcare

At Ryman, we believe the measure of a full life is one that gets richer with age.

Ryman Healthcare is a leader in retirement living and aged care. Our driving purpose is to enhance freedom, connection and well-being for people as we grow older. We own and operate 49 villages in New Zealand and Australia and we employ approximately 7,700 team members across a range of different sectors. Additionally, we are proud to be the first healthcare company to receive the Wellbeing Tick.

Care is at the heart of everything we do and we've created this role to approach the environment with the same level of care that we have for our residents.

At the heart of our business, everything we do must be 'Good enough for mum and dad.'

What will you do?

We're seeking an enthusiastic and proactive individual with proven experience in phone-based roles and CRM platforms to join our team at our Southbank office in Melbourne. As the Nurture Sales Coordinator, you'll nurture customer relationships and guide potential residents smoothly from their initial enquiry to moving into their new Ryman home.

This role is based on a Tuesday to Saturday working week, ensuring we can respond promptly to weekend enquiries and maintain continuity in our customer journey.

Key responsibilities include:

• Providing exceptional customer service to internal and external stakeholders, primarily via phone and digital channels
• Answering sales queries and coordinating appointments
• Nurturing leads to clearly communicate the unique benefits of Ryman village living
• Qualifying leads effectively and ensuring seamless handovers to the Sales team
• Utilising Salesforce and other systems to accurately capture and manage information
• Maintaining high-quality, accurate data entry and records management
• Assisting new residents with their transition into village life
  
  

What's in it for you?

Along with joining a team who deliver exceptional results, treat people with kindness and respect and know how to have a laugh, you can expect:

• Opportunity to add to your professional skills
• Additional wellbeing leave and to purchase extra annual leave
• Company recognition and reward programme,
• Access to discounts with more than 40 well-known Australian and international brands across a variety of sectors including; health and wellbeing, banking, insurance, retail and more
• Active social club - Movie nights, Award Ceremonies, Paint and Sip, food festivals, Treasure Hunts, Charity events and lots more
• Fruit, Italian Coffee, Ice Cream, Yoga classes and "furry Fridays" (bring your dog to work)
  
  

Who are you?

• Experienced in phone-based customer service or sales roles, comfortable engaging customers via telephone and digital platforms
• Highly organised, with excellent administration skills and meticulous attention to detail
• Naturally empathetic with a genuine affinity for building relationships, particularly with elderly customers and their families
• Proficient with CRM systems (Salesforce experience highly advantageous, though full training will be provided)
• Technologically savvy, capable of quickly adapting to new platforms and digital tools
• A proactive problem-solver who consistently seeks ways to exceed expectations
• Resilient and composed, able to handle pressure and challenges calmly
• A clear, straightforward communicator who thrives in collaborative team environments
  
  

If you are interested in joining an organisation with a clear purpose and a commitment to innovation, kindness and excellence, we would love to hear from you!

At Ryman, we support an environment where everyone feels welcome to be themselves. We embrace diversity and celebrate individual uniqueness, encouraging anyone wanting to work for Ryman to apply for our vacant positions. 

Applications will be reviewed as they are received, and interviews may occur before the official close date. This means a job ad may close earlier than advertised.