Overview

The NOC VoIP Engineer plays a critical role within the Network Operations Center, focusing on maintaining and enhancing the integrity of voice over IP (VoIP) systems. This position is integral to ensuring that communications across the organization's platforms are seamless, efficient, and of high quality. The NOC VoIP Engineer is responsible for monitoring, managing, and troubleshooting VoIP networks, ensuring minimal downtime, and quick resolution of issues. They work closely with team members and liaise with external partners and clients to deliver reliable voice services. This role requires a strong understanding of VoIP technology, protocols, and the ability to analyze and resolve technical challenges as they arise. Their expertise also contributes to system upgrades, maintenance, and the implementation of new tools that enhance operational efficiency and user experience. A proactive approach is essential, as is the ability to work effectively in a fast-paced technology environment.

Key Responsibilities

• Monitor VoIP systems to ensure optimal operation and uptime.
• Troubleshoot and resolve VoIP-related network issues promptly (SIP, SDP, RTP)
• Configure and maintain VoIP hardware and software components.
• Implement and manage SIP trunks for voice services.
• Analyze traffic patterns to optimize performance and quality.
• Maintain documentation for network configurations and procedures.
• Assist in the rollout of new VoIP products and services.
• Collaborate with cross-functional teams to address connectivity problems.
• Perform routine system audits to ensure compliance with standards.
• Provide timely support to internal and external stakeholders.
• Prepare reports detailing system performance and incidents.
• Participate in on-call rotation to support after-hours issues.
• Develop and implement VoIP-related training for team members.
• Evaluate new technologies related to VoIP and recommend improvements.
• Assist in budget planning and resource allocation for VoIP services.
  
  

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum of 1 years of experience in VoIP engineering or related roles.
• Strong understanding of VoIP protocols (SIP, RTP, etc.).
• Experience with network monitoring tools and troubleshooting.
• Solid background in LAN/WAN networking principles.
• Knowledge of firewall and security configuration.
• Experience with cloud-based VoIP solutions is a plus.
• Excellent problem-solving and analytical skills.
• Ability to work under pressure in a fast-paced environment.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Familiarity with quality management and assurance processes.
• Certification in networking (e.g., CCNA, CompTIA Network+) is beneficial.
• Experience with large-scale VoIP deployments preferred.
• Ability to work collaboratively in a team environment.
• Customer service orientation with responsiveness to needs.
  
  

Skills: sip,voice troubleshooting,cloud-based voip solutions,analytical skills,rtp,monitoring,lan/wan networking,communication skills,firewall configuration,organizational skills,multitasking skills,sdp,problem-solving skills,voip,network monitoring tools,voip protocols sip