Job Description The Network Operations Center (NOC) Technician serves as Tier 1 support for Greater Harris County 9-1-1 Emergency Network. This position is the first point of contact for inbound NOC service requests, incidents, and alerts. Technicians must possess broad technical knowledge of all systems and services supported by the organization and demonstrate advanced customer service, communication, and documentation skills. As a direct report to the NOC Lead, this role requires professionalism, technical versatility, and a mission-critical mindset. Compensation for this position depends on relevant work experience; anywhere from $20-$26/hr. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Provide Tier 1 support for all inbound NOC service requests, alerts, and incidents (Calls, Emails, Alerts..) Monitor critical infrastructure and systems in a 24x7x365 environment displayed in NOC Participate in any required On-Call rotations/schedules and Disaster Recovery efforts. Report all activity to the Network Operations Center (NOC) Attend, Complete and fully understand all training required for the position, with the ability to apply in support of all critical systems and services provided by the Operations group. Detailed and Efficient use of NOC management tool (Ticketing System) null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].