Blue Rose Consulting Group is seeking a NOC (Network Operations Center) Incident Manager to support our work with a federal client in Ashburn, VA. This is an On-Site role and is open to U.S. Citizens ONLY.

Successful candidates will be required to complete a full background investigation.

Shift Schedule

• Training: Mon–Fri (0630–1500), split between Ashburn, Springfield, and remote
• Post-training: Tues–Sat (2200–0630) onsite in Ashburn
• Candidates must be willing to support 2nd (1500–2330) or 3rd (2200–0630) shifts
  
  

In This Role, You Will

• Manage and coordinate major incident resolution in real time
• Lead bridge calls, troubleshoot issues, and drive incidents to closure
• Monitor all environments for operational impacts
• Escalate critical issues per defined procedures
• Define and report metrics (MTTR, MTBF, repeat incidents)
• Deliver daily SLA and KPI reports by 7:30am for leadership review
• Maintain and audit operational documentation quarterly
• Identify and drive process and documentation improvements
  
  

Requirements

• 3+ years with monitoring tools such as IBM Netcool, AppDynamics, or HP Ops Manager
• 3+ years using ServiceNow or BMC Remedy
• 3+ years in large-scale MoM monitoring environments
• 3+ years of ITIL experience (incident, problem, change, RCA)
• 2+ years of advanced troubleshooting in distributed systems
• Strong communication and leadership skills
  
  

Education

• Bachelor’s degree or 7+ years of relevant experience
  
  

Salary: $91,000 – $101,000