Position Overview

The role of NOC and Cloud Manager encompasses the responsibilities of overseeing both traditional on-premises network operations and cloud-based networking systems. This role involves leading technical teams, ensuring system reliability, maintaining security standards, and optimizing the organization's IT and cloud infrastructure to meet business objectives. The role is critical for minimizing downtime, enhancing performance, reliability, stability and integrating hybrid network solutions.

Key Responsibilities

Leadership and Team Management

• Supervise, mentor, and lead NOC and cloud teams to ensure high-quality support.
• Define roles, responsibilities, and expectations for team members.
• Conduct regular performance reviews, training sessions, and professional development programs.
• Manage team schedules to ensure 24/7/365 coverage.
• Collaborate with cross-functional teams, including Development and IT/NOC.
• Lead the transformation from legacy infrastructure practices to a modern IaaS and PaaS platform.

Infrastructure Design and Implementation

• Design and deploy scalable and secure infrastructure solutions (e.g., VPCs, subnets, gateways) for both cloud and on-premises systems.
• Ensure seamless integration of cloud and on-premises networks (hybrid setups).

Operations, Monitoring, and Incident Management

• Monitor the performance of both on-premises and cloud-based systems.
• Ensure timely detection, escalation, and resolution of incidents and outages.
• Develop and track key performance indicators (KPIs) such as MTTD and MTTR.
• Automate repetitive tasks using scripts and cloud-native tools.

Security and Compliance

• Implement and manage infrastructure security measures, including firewalls, VPNs, and intrusion detection systems.
• Ensure compliance with industry standards such as GDPR, ISO 27001 and SOC 2.
• Perform regular audits and address vulnerabilities in both cloud and traditional systems.

Strategic Planning and Optimization

• Collaborate with cloud architects and IT leaders to align network configurations with business goals.
• Develop strategies to improve NOC processes, efficiency, and hybrid network performance.
• Evaluate and integrate emerging technologies in both cloud and on-premises environments.
• Optimize costs related to network resources and services.
• Create and maintain disaster recovery and high availability plans.
• Develop & Employ ITSM standards and best practices for the operations organization.
• Lead the team to a design, develop, and deploy an automation framework supporting AI-Ops.
• Establish FinOps within the operations organization.

Communication and Reporting

• Serve as the escalation point for critical incidents.
• Provide regular updates and reports on infrastructure performance and incident resolution to stakeholders.
• Develop and provide a cadence for monthly reporting on KPI's such as uptime, availability, ITSM metrics, projects and project status.

Qualifications and Skills

Education

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).

Experience

• 5+ years of experience in network operations, with at least 2 years in cloud environments.
• Proven experience in monitoring tools, ITSM platforms, and hybrid or multi-cloud setups.

Technical Skills

• Strong understanding of networking protocols (TCP/IP, DNS, routing, load balancing).
• Hands-on experience with cloud platforms such as AWS, Azure and VPS (Private and Self Hosted Clouds).
• Familiarity with automation tools like Terraform and Ansible.
• Strong understanding of Cloud Computing architecture and deployment of VMWare technologies including ESXi, VSphere and VMotion.
• Knowledge of ITIL processes and best practices.

Certifications

• Relevant certifications such as AWS Certified Advanced Networking or Microsoft Certified Azure Network Engineer.

Soft Skills

• Exceptional leadership, organizational, and problem-solving abilities.
• Strong communication and interpersonal skills to interact with technical and non-technical stakeholders including Sales, Company Management and Customers.
• Adaptability to new technologies and fast-paced environments.

Key Performance Indicators (KPIs)

• Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR).
• Uptime and network availability percentages.
• Cost efficiency in cloud and on-premises operations.
• Adherence to SLAs and regulatory standards.
• Employee satisfaction and team performance metrics.

This hybrid role integrates the critical responsibilities of both NOC and cloud infrastructure engineering, ensuring the organization is equipped to handle modern infrastructure challenges while maintaining operational excellence.