Key Responsibilities:

• Critical & Major Incident management
• Change & Operation Project Management
• Patch & Release Management
• Capacity Management
• Knowledge management (KEDB)
• Documentation, MIS and Reporting
• Getting resolution from Third parties, Vendors and suppliers for fault
• Effective handling of Technical Escalations
• Ensure Service Delivery as per agreed SOW / SLA
• Provide support to L3 for RFO/ RCA (Root cause analysis) and Preventive maintenance, Participate in assess Risk and Impact.
• Take initiatives in learning, certifications & evaluating new Networking Technology & Tools Driving Technical Knowledge Transfers & awareness session on best practices within team by proper training session.
• Mentor & Hand hold L1, JE Teams.

Required Experience

• Rich Hands-on experience of implementing of respective Routing & Switching solutions OEM mainly on HP-ARUBA ( also cisco, Avaya, ALu, JUNIPER as advantage).
• Good understanding and Hands on Routing technologies like BGP, OSPF, EIGRP, HSRP, VRRP etc.
• Good hands on ARUBA switching like 25xx, 29xx, 38xx, 54xx, 83xx and 84xx. AP like 340/300/207/2xx/3xx and controllers like 72xx.
• Good understanding on AIRWAVE and CLEARPASS. Good Understanding and Hands on Switching technologies like STP, RSTP, VLAN's, VPC, link-aggregation etc.
• Good understanding about IPSEC, Firewall - Netscreen, SSG, SRX Excellent NOC Troubleshooting, analyzing & managing the critical Incidents, Problem tickets with out of the box thought process
• Experience in designing POA for complex Change/Project.
• Good knowledge in preparing RFO, RCA's, documentation, Knowledge Bank.