COMPANY CULTURE SCI has built its reputation based on employee commitment to our core values, quality customer service and building trust with our clients. Core Values: Integrity & Ethics – The foundation of everything we do, from working with our clients to managing our teams. With it, we continue to build and strengthen trusting relationships every day. Reliability – Committed to providing our clients with only the highest level of knowledgeable service – dependable every time you need us. Knowledge – A commitment to staying current on today’s technology trends through training and certification investments in our staff and clients. Fiscally Responsible – A commitment to both our employees and our clients. Keeping budgets and project goals in mind, in both process and solution. We have built a casual yet professional work environment that is both family and pet friendly, and Maggie, the office dog, likes it that way. We value our employees, as they are part of the SCI family. EMPLOYEE BENEFITS A strong team requires healthy employees, and SCI offers a comprehensive benefits package to provide our employees with the necessary tools for financial and physical wellness. Health, dental, and vision insurance are available, as well as life insurance, a retirement plan, and reimbursement for numerous certifications and continuing education opportunities. SCI also provides vacation and personal time off. Health Insurance Assistance * Dental Insurance * Vision Insurance * Life Insurance * Retirement Plan CERTIFICATION & TRAINING Some certifications are required upon employment and we are always willing to work with the right candidate. In addition as an employer, we recognize the importance of keeping abreast of this ever-changing industry. We continue to provide additional support to our employees to obtain and maintain industry certifications, as well as offer several opportunities for continuing education in the IT field. QUESTIONS If you have any questions about Susquehanna Computer Innovations, Inc. and our current opportunities, please feel free to reach out to us and let us know. Susquehanna Computer Innovations, Inc. C/O Human Resources 280 Kane Street, Suite 1 Williamsport, Pa. 17702 Phone: 570.323.0089 Email: [email protected] Basic Function and Scope of Responsibilities: Maintain relationships with existing clients and forge relationships with new/prospective clients while applying the established “Code of Ethics”. Project a positive and professional image toward clients and the public at large. Principal Responsibilities: Project a positive and professional image toward clients and the public at large. Complete client computer, server, and network based LAN and WAN troubleshooting, repair and deployments as directed, to include appropriate documentation. Respond to Help Desk / Technical Support requests, on-site, remote, and on phone, as needed, to include appropriate documentation Prep network devices for installation with deployment team. Maintain required Technical Certifications as needed. Assist with In-house user Technical Support. Complete monthly training and webinars as required. Perform other job-related duties as assigned Education Requirements: HS Diploma or GED Vocational School or some college courses Associate’s Degree, Trade or Technical School (preferred) Required Skills and Experience: CompTIA A+, CompTIA Network+ Be a self-starter, work independently and follow instructions. Experience in proper technical communication with customer / system user. Experience in proper research of technical issues and their resolutions. Experience in Help-Desk tools and proper documentation. Experience in the use of Multiple Operating Systems. – Windows, Linux, Mac Experience in PC / Server Hardware evaluation, configuration, troubleshooting, and testing. Preferred Skills & Technical Certifications: Microsoft MCP Job Type: Full-time Physical surroundings: PBX Phone, Computer Network, Copier, Fax, Various Software Packages, Various Test Equipment Physical Effort: Lifting up to 70lbs to assist in product delivery. Travel: Occasional Extensive Hours: Occasional Over-time “As-Needed”