Job Summary This is a Salem Housing Authority position, which is a separate employer from the City of Salem. Make an impact: The Salem Housing Authority is seeking a skilled and motivated Network Technician to join our dedicated support team. This full-time opportunity offers a dynamic and rewarding role working with the latest in hardware, software, and IT infrastructure. The Network Technician will work as a key member of a small, agile team committed to problem-solving, process improvement, and advancing the Salem Housing Authority's mission through thoughtful technology solutions. Your contributions will directly support over 50 staff across multiple office locations as we deliver essential housing assistance to our local community. As part of our IT support team, you will be responsible for testing, configuring, deploying, and maintaining a wide range of technology, including servers, computers, mobile devices, printers, and various software systems and peripherals. This hands-on, technical position plays a vital role in troubleshooting and repairing systems, providing technical documentation, delivering training, and offering support through phone, email, remote access, and on-site visits. If you are passionate about IT, enjoy working in a team-oriented environment, and are looking for a meaningful career where your work makes a difference then we invite you to apply and become part of our team! Learn and grown: The City of Salem values employees and their professional development and we pride ourselves on providing a great work-life balance. The Salem Housing Authority's IT team is committed to continuous learning and growth. We focus on proactive support, root cause resolution, and improving technology with every ticket. Weekly training time, a wide range of tools, and access to mentoring and resources help our team stay current, build skills, and explore new ideas. What you will do: In this role, you will be responsible for administering and maintaining Windows Server environments, including Active Directory, IIS, and SQL Server. You will ensure the stability and performance of the Cisco network infrastructure, as well as manage and support VMware virtual server environments. The Network Technician job duties will also include diagnosing and repairing hardware, peripherals, printers, and general Windows OS and software issues. Additionally, you will coordinate with third-party vendors to support and maintain system functionality, ensuring efficient and timely resolution of issues. Additional information on job responsibilities: * Monitor, prioritize, and respond to helpdesk tickets to ensure timely support and resolution. * Diagnose technical issues and perform effective repairs on hardware, software, and systems. * Configure systems and applications to align with agency requirements and operational goals. * Collaborate with the IT team to address the full range of technology needs of Salem Housing Authority. What can we offer you for all your hard work? * Medical, dental, and vision coverage for you and your family. * Paid vacation and sick leave. * Competitive pay. * Retirement pension through participation in the Oregon PERS system. * Opportunity for voluntary pre-tax contributions to a 457b retirement account. * Health care and dependent care flexible spending accounts. * Standard and voluntary life insurance. * Voluntary long-term care insurance. * Employee wellness program. * Employee assistance program. * Work schedule is Monday through Friday, between 7:30 a.m. to 4:30 p.m. * The City of Salem offers a comprehensive and equitable base salary within the listed range based on your experience, skills, and education. We encourage you to clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Learn more about Equal Pay. What are the minimum qualifications? * Must pass the pre-employment background check * Must pass criminal background check necessary to obtain Criminal Justice Information System clearance and Law Enforcement Data System certification within 30 days of hire (clearance must be maintained throughout employment). * Must have an Oregon Driver license and have a driving record that meets the City of Salem's driving standards. * Two years of college level course work in Information Systems, Computer Science, or related program area, and two years of personal computer maintenance and installation experience in a network environment, or any combination of experience and training that demonstrate possession of the knowledge, skill and abilities as listed, and ability to perform the essential job functions. What you will bring along: * Strong customer support skills with a focus on identifying root causes and addressing core user needs; * Knowledge of proactive customer support strategies, with a strong ability to focus on root cause identification and improving the technological landscape for employees; * Knowledge of Structured Query Language (SQL), with the ability to write commands to achieve specific goals and extract actionable data; * Knowledge of enterprise network infrastructure and adherence to industry standards; * Knowledge of common computer hardware and peripherals, including their functions and troubleshooting techniques; * Experience with administration and maintenance of Windows, Windows Server, Active Directory, and VMware virtual environments; * Experience in diagnosing and resolving a wide range of hardware and software issues efficiently. About us: Salem is the second largest city in Oregon and the capital city. Centrally located in the Willamette Valley, Salem is 49 square miles in size and extends across to counties, Marion and Polk. The community has well-established neighborhoods and carefully preserved historic buildings with wide diversity and a family-friendly ambiance. The city is home to nearly 180,000 residents. For a full community profile detailing demographics and housing statistics, visit theCity of Salem website. The Urban Renewal Agency and the Salem Housing Authority are separate municipal corporations. The Agency contracts with the City for services and the Authority is led by the Housing Administrator within the Urban Development department. Where can I find out more about the position? Go to the menu option for Class Specifications and search forNetwork Technician, HA. If you would like to learn more about the Salem Housing Authority, please visit our website atwww.salemhousingOR.com. How can I apply? The City of Salem and Salem Housing Authority invites individuals of all diverse communities and backgrounds to apply for our available job opportunities as we strive to provide the best service to everyone. The City of Salem is committed to providing equal employment opportunities to all and has a culture that values diversity, equity, and inclusion. We believe that by welcoming differences, encouraging new ideas and views, listening to, and learning from each other, we are better able to serve the community. To apply, click on the green "Apply" button to complete your application. Hiring managers do not have access to view resumes as part of the application review process. Please ensure that the details of your application, including work history, demonstrate how you meet the qualifications for the position. Click here to fill out the Section 3 Employment Preference Form and submit with your employment application. Applicants that meet the minimum qualifications as outlined above but not selected for this position may be placed on an eligibility list, and candidates may be hired from the list. Eligibility lists are valid for six months. The City will send email notifications to eligible candidates about potential hiring opportunities so please ensure your email settings accept our system generated email notifications. HOUSING AUTHORITY OF THE CITY OF SALEM STATEMENT OF NONDISCRIMINATION The Housing Authority of Salem does not discriminate against any person due to disability, race, color, religion, sex, source of income , familial status, national origin, actual or perceived sexual orientation, gender identity, marital status and/or domestic partnership in accessing, applying for, or receiving assistance, or in treatment or employment in any of its programs and activities. The person named below has been designated to coordinate compliance with the non-discrimination requirements contained in the Department of Housing and Urban Development's regulations implementing Section 504 (24 CFR, part 8, dated June 2, 1988): Jessica Blakely, Assistant Housing Administrator of Strategy, Salem Housing Authority, 360 Church Street SE, Salem OR 97301 (503) 373-3807 | [email protected] | TDD users: Dial 711 You may subscribe for automatic notification of job openings at the City through theJob Interest Cards- sign up today! For more information about employment at the City of Salem, please visit our website atwww.cityofsalem.net/jobs. This announcement is not an implied contract and may be modified or revoked without notice.