Excellent opportunity to learn and grow in a fast-paced, technically innovative and socially impactful environment. As a member of the Division of Courtroom Modernization (DCM) Team, and under the supervision of Technical Managers, the technician or engineer will help advance our mission to make public court spaces in New York State more functional and accessible. This position offers the potential for upward mobility and specialization within the various projects DCM is responsible for, such as audio-visual systems, evidence presentation systems and video conferencing, digital signage, accessibility solutions for the public, live streaming production, programming and user interfaces/experiences, project management and logistics, and training and support. You will have the opportunity to become a specialist in any of these disciplines and develop into a project leader. Employment with the Unified Court System provides access to several quality-of-life benefits, including substantial paid annual and sick leave, stable Monday-Friday schedule with minimal overtime requirements, union negotiated pay increases, and medical and dental insurance. DCM offers training and career building seminars, as well as the flexibility to visit modernized courthouses across the state and collaborate with local court administrators to perform continued improvements based on the evolving needs of the courts. The Division of Court Modernization staff consists of diverse backgrounds, experiences, and perspectives and our inclusive environment welcomes the enthusiasm and creativity essential to enable everyone to thrive to reach their maximum potential. The technician or engineer will perform a wide range of functions to support the Division of Court Modernization operations, including but not limited to, the research, development, design, deployment, maintenance, training and support of the state-of-the-art audio and visual systems in courtrooms, jury rooms, training and conference rooms throughout the state. Court Modernization technicians and engineers resolve and monitor cabling, networking equipment, audio visual hardware, software and configuration problems, contact vendors and visit remote location within New York State to resolve problems. Technicians and engineers coordinate with court managers and vendors for the delivery of audio-visual solutions and are responsible for reporting project progress to Technical Managers and the Director of Court Modernization. Court Modernization technicians and engineers provide information to Technical Managers on the work of subordinate personnel and assist help desk personnel to resolve escalated technical problems. Depending on the job assignments, frequent travel within New York State, as well as the ability to lift equipment weighing up to 30 lbs, may be required. When you join the Division of Court Modernization, you join a close-knit team with strong entrepreneurial spirit and relentless enthusiasm with assisting the public in receiving expedient access to and participation in the justice process. You become part of a culture where your opinions are embraced and the work you do positively impacts the lives of millions of New Yorkers. This culture and DCM’s mandate to innovate, fosters an environment where you have the ability to help institute impactful change, develop outside-the-box solutions for challenging court spaces, and achieve unlimited career satisfaction. UCS -23 EMPLOYMENT OPPORTUNITY ANNOUNCEMENT STATE OF NEW YORK UNIFIED COURT SYSTEM PLEASE POST ANNOUNCEMENT NO. 14122 THERE ARE CURRENTLY TWO (2) POSITIONS AVAILABLE IN THE DIVISION OF COURT MODERNIZATION IN THE NETWORK/SYSTEM SERIES. THEY WILL BE FILLED IN THE FOLLOWING TITLES AND WILL BE DEPENDENT ON THE QUALIFICATIONS OF THE APPLICANTS SELECTED. POSITION TITLE: NETWORK/SYSTEM ENGINEER I JG: 23 BASE SALARY: $82,198 + LOCATION PAY $4,775 (NYC ONLY) QUALIFICATIONS: Bachelor's degree from an accredited college or university and three (3) years of related technical experience in a help desk or technical environment; or An equivalent combination of education and related technical experience in a help desk or technical environment. DISTINGUISHING FEATURES OF WORK: Network/System Engineers I work under supervision in units within the Division of Court Modernization. Network/System Engineers I are responsible for resolving the most difficult help desk technical issues and providing technical expertise for help desk personnel. They are responsible for installing network architecture under direction from Technical Managers, Network/System Engineers II or Network /System Engineers III. They are responsible for the delivery and monitoring of technology systems and projects. They oversee the work of help desk personnel in order to provide support in accordance with established processes and guidelines. Network/System Engineers I are responsible for ensuring that the installation of networks/systems, audio systems, telecommunications equipment, courtroom technical equipment, software and hardware are handled in a timely manner and for providing status reports for projects and initiatives and perform other related duties. POSITION TITLE: NETWORK/SYSTEM TECHNICIAN III JG: 21 BASE SALARY: $73,897 + LOCATION PAY $4,775 (NYC ONLY) QUALIFICATIONS: Bachelor's degree from an accredited college or university and two (2) years of related technical experience in a help desk or technical environment; or An equivalent combination of education and related technical experience in a help desk or technical environment. DISTINGUISHING FEATURES OF WORK: Network/System Technicians III work under close supervision in the Division of Court Modernization performing second-level troubleshooting support and training to end-users and escalating the most complex problems to Network/Systems Engineers I. They act as team leaders and oversee the work of Network/System Technicians I and Network/System Technicians II, receive calls and inquiries regarding complex technical issues, conduct analysis of technical problems, provide support in accordance with established processes and document incidents and remedies. Network/System Technicians III are responsible for the installation of software and hardware and for providing technical support to the Courtroom Modernization projects and initiatives and perform other related duties. POSITION TITLE: NETWORK/SYSTEM TECHNICIAN II JG: 18 BASE SALARY: $63,083 + LOCATION PAY $4,775 (NYC ONLY) QUALIFICATIONS: Associate's degree from an accredited college or university and two (2) years of related technical experience in a help desk or technical environment; or An equivalent combination of education and related technical experience in a help desk or technical environment. DISTINGUISHING FEATURES OF WORK: Network/System Technicians II work under close supervision in the Division of Court Modernization performing first-level troubleshooting support and training to end-users. They receive calls and inquiries, provide support in accordance with established processes, document incidents and remedies and escalate more complex incidents to second-level support personnel. Network/System Technicians II are responsible for the installation of software and hardware and for providing technical support for the Court Modernization projects and initiatives and perform other related duties. POSITION TITLE: NETWORK/SYSTEM TECHNICIAN I JG: 16 BASE SALARY: $56,411 + $4,775 LOCATION PAY (NYC ONLY) QUALIFICATIONS: Associate's degree from an accredited college or university in computer science; or An equivalent combination of education and related technical experience in a help desk or technical environment. DISTINGUISHING FEATURES OF WORK: Network/System Technicians I work under direct supervision in the Division of Court Modernization performing first-level troubleshooting support to end-users. They receive calls and inquiries, provide basic support in accordance with established processes, document incidents and remedies and escalate complex incidents to higher-level support personnel. Network/System Technicians I are responsible for the installation of software and hardware and for providing technical support to Court Modernization projects and initiatives and perform other related duties. LOCATION: Office of Court Administration - Division of Courtroom Modernization Rochester, NY OR Troy, NY OR 25 Beaver Street, NY, NY CLASSIFICATION: NON-COMPETITIVE GENERAL INFORMATION: The above statements are intended to describe the general nature and level of work performed by persons assigned to this title. They do not include all job duties performed by employees in the title, and every position does not necessarily require these duties. Although a position is available and situated at a specific location, the appointee may be subject to reassignment to any position in the same title in this promotion unit dependent upon the needs of the Unified Court System. All applications received from this announcement may be used to fill any vacancies in this title that may occur in this court or agency within the next six (6) months. Position(s) available at the present time: 2 . APPLICATION PROCEDURES: All interested persons meeting the minimum qualifications are encouraged to submit a UCS-5 Application for Employment form (obtainable from any administrative office in a court building or on the web at www.nycourts.gov/careers/UCS5.pdf) and a resume to: Deanna Germano Management Analyst Office of Court Administration, Division of Court Modernization 165 Jordan Road Troy, NY 12180 [email protected] APPLICANTS ARE ENCOURAGED TO COMPLETE THE EQUAL EMPLOYMENT OPPORTUNITY DATA COLLECTION FORM. APPLICATIONS MUST BE POSTMARKED OR RECEIVED BY: OCTOBER 14, 2024 The New York State Unified Court System is an equal opportunity employer, and does not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity or expression), national origin, political affiliation, sexual orientation, marital status, disability, age, membership in an employee organization, parental status, military service, or other non-merit factor. Job Type: Full-time Pay: $56,411.00 - $82,198.00 per year Benefits: Dental insurance Health insurance Paid time off Retirement plan Vision insurance Schedule: 8 hour shift Monday to Friday Ability to Commute: Troy, NY 12180 (Required) Ability to Relocate: Troy, NY 12180: Relocate before starting work (Required) Work Location: In person