5701 S Santa Fe Dr, Littleton, CO 80120, USAFull time$50-$55/hr $

Network Surveillance Engineer, RAN, Wireless NOC

Position Summary

The Network Surveillance Engineer, RAN, Wireless NOC will be supporting the Client’s 24/7 Network Operations Center. The Network Surveillance (NS) Engineer will monitor the RAN Network, creating and providing initial troubleshooting of 5G cell site incident tickets.

The NS Engineer will work with a sense of urgency to solve issues efficiently and effectively to restore service to our customers, escalating issues to Tier II when necessary. A successful NS Engineer will support the end-to-end monitoring and troubleshooting of the entire 5G ORAN platform.

The NS team will quickly analyze service and system issues, determine corrective actions, and implement solutions to restore services. This position will be required to escalate complex issues to our Fault Isolation & Management team and will determine root causes for failures and develop corrective actions.

Responsibilities

• Own responsibility for end-to-end monitoring of the RAN EMS’s & observability tools.
• Own responsibility for incident identification, ticket logging & impact assessment in the ServiceNow ticketing tool.
• Own responsibility for market chat groups, initial troubleshooting & necessary support.
• Support site monitoring/health checks following maintenance activities (CRs).
• Oversee the incident management process and team members involved in resolving incidents, as well as driving ticket management analysis and follow-ups until closure.
• Assist with prioritizing and deprioritizing incidents according to their urgency and impact on the business.
• Collaborate and escalate issues with the FIM, Advanced Ops, and Engineering & Vendor teams when critical/time-sensitive support and resolution are needed.
• Manage outages and emergencies, including agreed assurance KPIs & SLAs.
• Work in close collaboration across multiple functions within Client: RF, Deployment & Integration teams, Tech Dev, Core, Cloud Infra, and Network Engineering & Market teams.
• Assist in driving resolutions for customer complaints (CXO) within service level agreements (SLAs) and ensure effective operational performance and management.
• Own responsibility for Trouble Tickets updated with all technical details, troubleshooting MOPs & templates.
• Ensure the Open Incident backlog is maintained at optimum levels.
• Maintain National Level Availability >99.50%
• Manage internal, external, and customer incident escalations and follow-ups as well as process adherence.
  
  

Skills, Experience, And Requirements

• Bachelor’s/Master's degree or equivalent.
• Minimum of 3-5 years of telecom/wireless experience.
• Experience managing 4G/5G NOC shift environments and troubleshooting activities.
• Ability to organize and prioritize dynamic schedules, balance team workloads, and ensure incidents are managed quickly and efficiently to resolution.
• Knowledge of 5G functional components (Core, RAN, Network, Transport, PaaS, and gNB configurations)
• Motivated to grasp higher-level technology issues and troubleshoot to resolution.
• Ability to work under pressure related to the scale of business impact and build strong working relationships both internally and externally.
• Reliable, open, and capable of working with minimal supervision.
• Flexible, analytical thinker.
• Enthusiastic and keen to learn new technologies and approaches.
• Self-motivated, achievement-oriented with excellent people management skills and an ability to perform challenging tasks individually with ease.
• Detail-oriented with strong organization skills.
• Ability to work in a fluid atmosphere, handle multiple tasks, and set priorities.