Network Support Technician

Location: 64 N Union Street, Montgomery, AL, 36104 (In-person interview)

Duration: 3 Months+ (Contract – Hire)

Job Description:

This is full performance level work using applied and developmental technical work in data systems monitoring and maintenance.

* This will be monitoring and maintaining LAN/WAN networks, including a variety of types of networks, point to point, wireless, campus, VPN, and agency host computer configurations for statewide multi-complex networks for voice and data circuits.

* Create and update information in ServiceNow such as incidents, requests, problems, configuration items, change requests, remediation, resolution information, and/or status updates in a timely and accurate manner to ensure Service Now is utilized as the system of record, information is readily available, and OIT's services are properly reflected.

*Recognize alarms, alerts, and faults, and respond to observed problem so that service or equipment faults are reported immediately following standard infrastructure procedures, to maintain service reliability and availability.

* Performs analysis of Data Network, using reports generated by network management systems, databases, spreadsheets, and other tools to identify equipment, circuits, or services needing preventative maintenance or corrective action; initiates corrective procedures, including trouble reports so that correct maintenance or technical support personnel are involved

* Prefer CompTIA Network Plus Certification.

Shift Timings:

Will work alternating weekends regardless of shift. * Will train on day shift from 8AM to 4PM - once trained will move to the 12AM - 8AM shift * This position requires weekend and holiday work as it is a help/support and services position (24/7 operation) * 3rd shift (12AM to 8AM) and include some weekend work (every 3rd weekend once trained) * Position will train on 1st shift initially (8AM to 4PM) for a period of 2-6 weeks before continuing to actual shift. Below is an example of the schedule/shift: M – 12am - 8am T – 12am - 8am W – 12am - 8am TH – 12am - 8am F – 12am - 8am S – S - M – 12am - 8am T – 12am - 8am W – 12am - 8am TH – 12am - 8am F – 12am - 8am S – S – M – 12am - 8am T – 12am - 8am W – 12am - 8am TH – 12am - 8am F – 12am - 8am S – 12am - 8am S – 12am - 8am M – 12am - 8am T – 12am - 8am W – 12am - 8am T - F - S - S -

Skills Required:

* 1 year of knowledge and/or experience with LAN/WAN maintenance and support.

* 1 years call centre/service desk experience.

* Good customer service skills.

* Experience and/or knowledge of voice and data circuits including troubleshooting and research.

* Experience and/or knowledge of incident ticketing systems (Service Now, Remedy, etc.).

Education:

High School Diploma or GED