The primary responsibilities of the position: * Provides hands-on hardware and software support for faculty and student users at multiple locations * Manages and supports the deployment, and collection of technology equipment * Troubleshoot intermediate to advanced LAN/WAN connectivity for all networked devices. Coordinates troubleshooting efforts with appropriate IT staff and informs local administration with resolution status. * Ensure all software and hardware are up-to-date and install Microsoft or security updates as required * - Supports staff in the use of digital technology equipment, maintains equipment inventory and related technology resources * - Responds in a timely fashion to trouble tickets submitted through the Technology helpdesk system * Additional duties and responsibilities as assigned by the Director of Technology Administrative and Network Support: * - Manage network equipment including; * Maintains network switch closet Ethernet wiring; * Monitor network traffic for capacity and troubleshooting as directed * Documents the physical installations of network servers, systems and data switches; * In collaboration with User Support, terminates network data, voice, and phone wiring; * Perform diagnostics on broadband, Ethernet and networking systems * - Assists Data Manager with School Data Sync, Clever, PowerSchool and other database frameworks. SCHEDULE: Monday - Friday; 8:00am - 4:30pm (12-month position with 12 paid holidays, with a 30 min. unpaid lunch). SALARY RANGE: per IT contract