• Managing day-to-day delivery of services (VOIP, SIP, ACD, Carrier Network) to ensure adherence to
  
  

defined service levels

• Installation, administration, operation, trouble diagnosis and maintenance of VoIP, unified
  
  

communications and call center equipment

• Able to troubleshoot with the Network team on network issues related to VOIP technologies
• Performing customer assessments, design, build, and technical documentation in support of the
  
  

organization

• Able to capture, analyze and troubleshoot SIP header detail with knowledge of how to configure SBC’s
  
  

for header manipulation for redirect and presentation as required

• Provide Tier 1+/Tier 2 troubleshooting to resolve common issues with Cisco VoIP phones and Cisco
  
  

VTC codecs

• Deploy and provision new VoIP handsets.
• Managing day-to-day delivery of services (VOIP, SIP, ACD, Carrier Network) to ensure adherence to
  
  

defined service levels

• Installation, administration, operation, trouble diagnosis and maintenance of VoIP, unified
  
  

communications and call center equipment

• Able to troubleshoot with the Network team on network issues related to VOIP technologies
• Performing customer assessments, design, build, and technical documentation in support of the
  
  

organization

• Able to capture, analyze and troubleshoot SIP header detail with knowledge of how to configure SBC’s
  
  

for header manipulation for redirect and presentation as required

• Provide Tier 1+/Tier 2 troubleshooting to resolve common issues with Cisco VoIP phones and Cisco
  
  

VTC codecs

• Deploy and provision new VoIP handsets.