3-6 years of experience in Network Operations support role.

Monitoring Network Performance and identify or detect potential issues or incidents

using various Monitoring tools

Monitoring alerts through specific network monitoring tools – that includes but

not limited to Data, Voice / SBC and SDWAN monitoring

Respond to alerts and incidents adhering to SLA, analyze and escalate issues as needed

Working experience in handling soft calls (Contact center support for Technical Support calls from infra users)

Handle UCC calls – skilled in inbound /outbound call flows

Execute document-based troubleshooting or resolution steps on handling known errors and issues

Experience with switching & Routing, Wireless, SDWAN

Good knowledge in both Switching Protocol – VLAN, VTP, STP, Trunk and Stacking, and

Routing Protocol – Static, Default, RIP, EIGRP, OSPF, BGP

Troubleshooting trunk, signaling, one-way audio issues

Responsible for investigating and troubleshooting L1.5 level Network issues.

Technical co-ordination with the OEM support in the event of any Technology assistance

Technical co-ordination with Service provider for Network service-related issues

Coordinate with Customer Local Site Contact for Hardware/cabling/ WAN link related issues