Job Description
● In-depth understanding and practical knowledge of networking systems such as WAN, LAN, Wireless, Security.
● Ability to analyze and evaluate networks, identify issues, and provide solutions to ensure networks are operating efficiently.
● Ability to respond and resolve tickets that have been assigned within SLA. Closely follow up with customers with adequate email updates until case closure.
● Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not know networking technical terminology.
● Configure and install various network devices and services (e.g., routers, switches, firewalls, Load balancers, WLC).
● Perform network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations.
● Monitor performance and ensure system availability and reliability.
● Provide Level 2/3 support and troubleshooting to resolve issues.
● Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure.
● Liaise with vendors and other IT personnel for problem-resolution.
Requirements and skills
● Proven hands-on network engineering experience.
● CCNA, CCNP, HCIA, HCIP or higher.
● Deep understanding of networking protocols (e.g., DNS, DHCP, SMTP, OSPF, BGP & etc).
● Solid understanding of the OSI or TCP/IP model.
● Hands-on experience with monitoring, network diagnostic, and network analytics tools.
● University degree in Computer Science or a related subject.