Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves. The Role Reporting to the ITS Routing & Switching service team lead, the Network Specialist is seen as a technical expert in core networking infrastructure and technology. This is a highly technical and hands-on role, with a focus on deployment, management and daily operation of the core networking and connectivity infrastructure. The role further requires troubleshooting complex operational issues as well as delivering first class support to internal business units. You should possess in-depth knowledge of core networking concepts and technologies, working in a high impact, mission critical environment where service matters and exceeding expectations is the norm. Key responsibilities Providing monitoring and support for all core network technologies and solutions to ensure optimal performance. Collaborating with internal IT teams to swiftly address and resolve issues as they arise. Implement changes to align with the evolving requirements of the business Managing vendor relationships to effectively troubleshoot and resolve core network related problems. Conducting preventive maintenance, including timely software and hardware upgrades, to enhance system reliability. Overseeing the technical lifecycle management for all core network services to ensure they remain current and effective. Adhering to and upholding established network policies and procedures to maintain compliance and standards. Documenting network processes, generating reports, and tracking metrics as required to provide visibility and accountability. Identifying and evaluating new technologies that can enhance and improve the existing network infrastructure. Providing on-call support on a rota basis and being available for extended hours as needed to ensure continuous availability of core network services. Core Skills & Experience You will possess hands-on experience in core network technologies within a global enterprise environment. You will be adept at leading the resolution of complex incidents and problems, demonstrating expertise in navigating challenging situations. Your attention to detail will be evident in all aspects of your work, coupled with a genuine willingness to assist business units and colleagues alike. You will have familiarity with a diverse range of testing tools, networking technologies, and troubleshooting techniques, enabling you to effectively diagnose and resolve intricate technical issues related to services, applications, and network hardware and software. You will be skilled in implementing changes to the infrastructure and network environment with minimal downtime, adhering strictly to established change control processes. You will have experience in tracking incidents, requests, and changes using IT Service Management (ITSM) systems, ensuring that tickets are consistently updated, and clients are regularly informed throughout the lifecycle of each request until completion and closure. Technical Skills & Experience You will have knowledge and experience of the following areas: Cisco router & switching technologies Cisco Application Centric Infrastructure (ACI) Juniper Wi-Fi, Switching and SD WAN (JunOS/MIST) Software Defined Networking concepts and technologies Dynamic routing concepts and protocols Policy and route-map configuration Quality of Service Cloud networking concepts and configurations Network monitoring, management & alerting Automation concepts and technologies (Ansible, Python, Terraform) ITSM systems (Service Now) Technical Certification It would be desirable and advantageous if you have the following certification or demonstrable working experience in the following: Cisco CCNP / CCIE Microsoft Azure Fundamentals Microsoft Azure Network Engineer AZ-700 ITILv3 foundation or higher Embedded in our culture is a sense of belonging and inclusion. This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation. Research shows that some candidates can be reluctant to apply to a role unless they meet all the criteria. We pride ourselves on our entrepreneurial spirit here and welcome you to do the same – if the role excites you, please don't let our person specification hold you back. Get in touch! Recite Me We commit to ensure that everyone is fairly assessed during our recruitment process. To assist candidates in completing their application form, Recite Me assistive technology is available on our Careers pages. This can be accessed by clicking on the ‘Accessibility Options' link at the top of the page. The Recite Me tool includes a screen reader, styling and customisation options, a series of reading aids, a translator and more. If you have any form of disability or neurodivergent need and require further assistance in completing your application, please contact the Careers team at [email protected] who will be happy to assist.