Job Responsibilities:

1. Strategic Account Management: Oversee the operation of key strategic accounts, ensuring customer needs and concerns are addressed promptly and effectively. Provide consultative services to drive business growth.

2. Enhance Customer Satisfaction: Manage end-to-end project planning and execution, ensure the quality of services delivered, optimize project plans, and maintain regular communication with clients to ensure satisfaction.

3. Identify and Resolve Project Issues: Facilitate cross-departmental collaboration to identify and resolve project challenges, providing actionable solutions to improve product operations.

4. Assist in Pre-Sales and Sales: Support pre-sales activities by advancing Proof of Concept (POC) projects to ensure seamless execution and client satisfaction.